Management Systems (ITMS)

Director — Betty Brugger 847-491-2807 b-brugger@northwestern.edu
Associate Director — Harry Samuels 847-467-4483 harry.samuels@northwestern.edu

The Management Systems group provides information systems support to assist University staff and faculty in the performance of business-related or administrative processes, primarily at the enterprise level. To accomplish this, staff provide support in the procurement, development, implementation, and ongoing enhancement and maintenance of primarily enterprise-level business and / or administrative information systems.

Services

Working collaboratively with our customers, we provide business process analysis, business requirements analysis, systems analysis, systems design, systems development, systems testing, and systems implementation services. We also provide systems enhancement and maintenance services for those systems we support.

We participate in vendor review, software evaluation and selection, and contract negotiation at the enterprise level, or for areas within the scope of central administrative systems.

We provide application level security services for SES, in collaboration with ITCS and with the primary data custodians of student data.

We provide end-user training services for SES in collaboration with the Registrar's office.

Customers

ITMS' primary customers are central administrative offices and administrative units of schools and divisions. These include:

• Office of the University Registrar
• Undergraduate Financial Aid
• School-based financial aid offices
• Undergraduate Admissions
• School-based admissions offices
• Office of Student Accounts
• Office of Student Loans
• Office of Alumni Relations and Development
• Human Resources
• Office of the Controller
• University Housing Office
• School of Continuing Studies
• The Graduate School
• The Law School
• NUIT

We support these offices in their work to support students, their families, faculty, and University staff. In effect, all these groups are indirect customers of ITMS.