Switch from POP to IMAP (Entourage)

Note: This page covers changing a previously configured POP connection for Entourage to use IMAP. The instructions provided only cover the latest version of that particular client we support. Instructions for previous versions may be similar, but not exact.

Before you begin, you need to Set up IMAP Access on your e-mail server.

1. Select Tools => Accounts…. A window similar to the following will appear:
   

   Accounts Window - Mail Tab (Delete POP)

2. Select your POP account, then click Delete. A window similar to the following will appear:
   

   E-Mail Account Delete Warning

3. Click Delete. A window similar to the following will appear:
   

   Accounts Window - Mail Tab (Blank)

4. Select New => Mail…. A window similar to the following will appear:
   

   New Account (IMAP)

5. Select IMAP from the Account type: drop down menu, then click OK. A window similar to the following will appear:
   

   Edit Account - Account Settings Tab (IMAP)

   1. Check Include this account in my "Send & Receive All" schedule.
   2. Type a descriptive name into the Account Name: field.
   3. Type your full name, nickname, or whatever you prefer into the Name: field.
   4. Type your e-mail address into the E-mail Address: field. Use your alias@northwestern.edu, e.g. b-mcgee@northwestern.edu.
   5. Type your NetID into the Account ID: field.
   6. Type the name of your mail server into the IMAP server: field. Your mail server is one of the following:
      • merle.it.northwestern.edu
      • lulu.it.northwestern.edu
      • casbah.it.northwestern.edu
      • hecky.it.northwestern.edu Note: Some departments have their own mail servers. If your mail server is not listed above, see your UNITS representative for the name of your mail server.
   7. Un-check Save Password in my Mac OS keychain.
   8. Select Click here for advanced receiving options. A window similar to the following will appear:
      

      SSL Configuration (IMAP)

   9. Check This IMAP service requires a secure connection (SSL), then close the window.
   10. Type your mail server into the SMTP server: field. Note: If if you are connecting to NUNet through an Internet Service Provider (ISP) other than Northwestern, you need to obtain the name of your ISP's SMTP server and enter it into the SMTP server: field if you meet all of the following conditions:
       • You have an e-mail account on casbah, lulu, hecky or merle.
       • You use a third-party Internet Service Provider (ISP) such as America Online or InterAccess, or a cable modem/DSL to access the Internet.
       • You send mail to persons outside of NUNet (northwestern.edu).
6. Select the Advanced tab. A window similar to the following will appear:
   

   Edit Account - Advanced Tab (IMAP)

   1. Check Store sent messages in this IMAP folder:.
   2. Check Store drafts in this IMAP folder:.
   3. Select Move messages to the "Deleted Items" folder.
   4. Check Empty "Deleted Items" folder on quit.
   5. Select Delete all messages.
7. Click OK.