NU Online Passport Quick Reference

Why am I logged out of NU Online Passport when I close my browser?

The NU Online Passport server sends a cookie to your browser after you first log in and have been authenticated. For security reasons, the cookie is set to expire when you close your browser. This helps prevent someone else from accessing your computer and logging into University systems "as you."

My password expired and I can't log into NU Online Passport to access the "Change Your Password" page. What do I need to do?

If you previously set a question and answer (Q&A) combination for online identification, you can call the NUIT Support Center at 847-491-HELP (4357) to have your password reset by a consultant. If you do not have a Q&A, you must bring your WildCARD to the Support Center to have your password reset by a consultant.

If I log into NU Online Passport, why can't I get access to every University NetID authenticated site?

NU Online Passport will only allow you to access the systems and services you are entitled to use. For example, if you are not an NU student or faculty member, you would not be able to access CAESAR online registration even if you were authenticated through Online Passport.

Why did I get a "Login Failed" message?

You may have mistyped your NetID and/or password. Try logging into NU Online Passport again. If you are typing the correct NetID and password but are still unable to log in, contact the NUIT Support Center at 847-491-HELP (4357) for assistance.

Why do I receive a certificate error on some Northwestern Web pages?

Many secure sites across the University's Web site require security certificates to ensure secure data transmission. Most modern Web browsers should experience no issues when accessing services and will receive the certificate automatically. If you are experiencing a certificate error, you can download the two most common certificates for Internet Explorer and Firefox.

To import these certificates to Firefox:

  1. Extract the files from the .zip file to your desktop.
  2. Launch Firefox.
  3. Open the Tools menu and select Options.
  4. Select the Advanced icon followed by the Encryption tab.
  5. Click View Certificates.
  6. Under the Authorities tab, click Import.
  7. Navigate to the unzipped files.
  8. Select one file, click Open, then OK.
  9. Repeat steps 3 through 8 for the remaining file.

To import these certificates to Internet Explorer:

  1. Extract the files from the .zip file to your desktop.
  2. Launch Internet Explorer.
  3. Open the File menu and select Open.
  4. Click Browse and navigate to the unzipped files.
  5. Select one file, click Open, then OK.
  6. Repeat steps 3 through 5 for the remaining file.

Can I access NU Online Passport from off-campus?

Yes, but you must use VPN (Virtual Private Network) to authenticate your off-campus connection before you log into NU Online Passport.

I'm concerned that cookies on my Web browser could be used to track my personal information. Why do I have to accept cookies to use NU Online Passport?

The cookie NU Online Passport sets when you log in has only one purpose: to allow you to access other NU authenticated Web sites without needing to log in again. When you are finished with your session and exit your browser, the cookie is deleted.

If you want to use NU Online Passport but do not want to accept cookies from non-Northwestern sites, you can set your browser preferences to accept cookies only from the domain, or to accept only cookies that are sent back to the same site. See How NU Online Passport Works for information on controlling cookies.

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