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NU Bulk Email Support Comparison

NU Bulk Email Support Vendor Provided Support
Methods of Support
  • Email
  • FAQs
  • Chat
  • Email
  • Telephone
  • Knowledge Base
  • Blog
Hours of support 8:30am - 5pm CST M-F 9am - 9pm EST M-F
End User Training
  • Online Tutorial
  • FAQs
  • Live Webinars
  • FAQs
  • Live Training
Support Offered
  • Account Setup
  • Mail Job Processing Support
  • Limited Template Assistance
  • End User Training
  • Email Campaign Creation
  • Template Creation
  • Tracking and Reporting
Content Templates Northwestern IT has designed 3 basic NU Theme User Templates. 400 basic templates available and also provides custom in house creation for a fee.
Supports NetIDs/EmplIDs Yes. No.
Unsubscribe

*Note: Refers to users ability to unsubscribe to sent mail.
Available for internal newsletters. Yes.
Use Rich HTML Yes. Yes.
Send Attachments

*Note: Attachment max total sending limit is 5MB.
Yes. Yes.
Survey No. Yes, however with additional fee.
Bounce Report Yes. Yes.
Spam Report No. Yes.
Opt-Out report No. Yes.
Delivery Report Yes.
Click-Through Report Yes. Yes.
Historic Data Aging Up to 400 days. Up to 85 days.
Archive Up to 400 days. Up to 85 days.
Forward to Friend

*Note: Includes a link for recipient to forward, allowing forwarded recipient to be reported and tracked.
Yes. Yes.
Message Sending Times

>10,000 recipients after 7pm. Otherwise, anytime.

Anytime.
Primary Use Internal Northwestern Communications. External, Marketing Campaigns.

Last Updated: 20 March 2017

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