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Collaboration Services: Turning Off Junk Mail Filter

NUIT recommends turning off the Junk Mail filter in Outlook 2010 and 2011 to ensure all of your mail reaches your inbox. The server-side junk mail filtering provided by the E-mail Defense System will prevent junk and spam from reaching you even if this filter is turned off.

Turn off Junk Mail Filter in Outlook 2010

  1. Click Mail in the navigation pane.
  2. Click Junk.
  3. Select Junk Email Options from the drop down menu.

    Junk Menu in Outlook 2010. At the bottom, the option Junk E-mail Options is selected.

  4. Select No Automatic Filtering in the menu that appears.
  5. Click OK.

    The Options tab of the Junk E-Mail options window. The radio button for No Automatic Filtering should be selected.

Turn off Junk Mail Filter in Outlook 2011 for Mac

  1. Click Mail in the navigation pane.
  2. Click Junk.
  3. Select Junk Email Protection from the drop down menu.

    Junk Menu in Outlook 2011 for Mac. At the bottom, the option Junk E-Mail protection is selected.

  4. Select None.
  5. Click OK.

    Level tab of the Junk E-Mail Protection window. The radio button for None should be selected.

Last Updated: 24 October 2011

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