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CONDUITS Online Order Form Help

Reference the information below when submitting a telecommunications order via the CONDUITS Online Order Form. If you require further assistance, please contact the Northwestern IT Support Center at 847-491-HELP (4357) or consultant@northwestern.edu.

  1. COA Crosswalk
    Click on the Chart of Accounts (COA) Crosswalk to open a page which will enable you to translate your CUFS number to PeopleSoft chart strings and vice versa.
  2. Service Requested
    Use the Service Requested drop-down to select what service you are requesting. Order types include Data, Voice, Voice Mail, Long Distance Authorization Code, Estimate, Wire Pull (communication outlet installation), Extra IMAP, Toll Free Telephone Number, Cable TV, and NUTV.
  3. Action Requested
    Use the Action Requested drop-down to determine what action you would like User Services to perform. Action types include Activate New Service, Move Existing Service, Change Existing Service, and Disconnect Existing Service.
  4. One-Time COA
    Enter the COA account number to cover recurring charges associated with your order, such as monthly charges for services. Please enter recurring COA if different from one-time COA.
  5. Current Service Number:
    1. Telephone Number
      Enter the telephone number that will be affected by this work order. If you are requesting work that affects a multi-line phone, please provide only the phone number on key 1 (bottom left hand button) of the phone.
    2. Voice Mailbox Number
      Enter the voice mailbox number that will be affected by this work order. The voice mailbox number is the same as your five-digit campus extension (example, if your phone number is 847-491-2000, your voice mailbox number would be 12000).
    3. Data Circuit Number
      Enter the data circuit number that will be affected by this work order. Data circuit numbers should be formatted EDC-xxxxx (for Evanston Campus) or CDC-xxxxx (for Chicago Campus).
    4. Authorization Code
      Enter your long distance authorization code used to make long distance phone calls. This number should contain six digits with no spaces and be formatted xxxxxx.
    5. NUTV IP Address
      Enter the subscriber's IP address so Northwestern IT can deliver NUTV service.
  6. Subscriber NetID
    Enter the NetID of the user who will be using the service you are ordering. If the service is for a department rather than an individual, leave this field blank.
  7. Subscriber Name
    Enter the name of the user who will be using the service you are ordering. If the service is for a department rather than an individual, leave this field blank.
  8. Department Name
    Select your Department Name from the drop-down menu. You can find a complete list of department names on the Work Order Contact List.
  9. Department ID Number
    Your department's assigned subscriber ID number (formatted DExxxxxx) will automatically populate once you select a Department Name. You can find a complete list of Department ID Numbers on the Work Order Contact List.
  10. Department Subscriber ID
    The department subscriber ID (or summary subscriber NetID, formatted suppxxxxx) acts like a NetID for your department. Your Department Subscriber ID will be automatically populated once you select a Department Name. You can find a complete list of department summary subscribers on the Work Order Contact List.
  11. Current Location of Service
    If you are making changes or moving an existing voice, data, or cable TV service, enter the location where that service can currently be found. When a move, change, or disconnect is requested, the Current Location section is required for submission.
    1. Building Name
      Select the building from the drop-down. This drop-down includes all University locations. Buildings without names are listed under their addresses. If you are unable to locate your building on this list, please contact consultant@northwestern.edu.
    2. Building Address
      Once you have selected a building from the drop-down, the building's address will automatically populate in this field.
    3. Floor
      Enter the floor on which the service is located.
    4. Room
      Enter the room number in which the service is located. If this service is not in a listed room (such as a lobby or hallway), enter a description of the location instead of a number. Use the Notes text box if appropriate.
    5. Jack Number
      Enter the number of the jack that holds the service. If no number is visible, please enter "See Notes" in the Jack Number field and describe the location of the jack in the Notes (e.g., On the north wall).
  12. New Location of Service
    Enter the location where a service should be located once the activation or move is completed. When a New (add) or Move action is requested, the New Location of Service section must be completed.
    1. Building Name
      Select the building from the drop-down. This drop-down includes all University locations. Buildings without names are listed under their addresses. If you are unable to locate your building on this list, please contact consultant@northwestern.edu.
    2. Building Address
      Once you have selected a building from the drop-down menu, the building's address will automatically populate here.
    3. Floor
      Enter the floor on which the service should be located.
    4. Room
      Enter the room number in which the service should be located. If the service will not be located in a listed room (such as a lobby or a hallway), enter a description of the location instead of a number. Use the Notes text box if appropriate.
    5. Jack Number
      Enter the number of the jack that will hold the service. If no number is visible, please enter "See Notes" in the Jack Number field and describe the location of the jack in the Notes (e.g., On the south wall).

Note: A jack must be empty in order to receive a service; if another service is active in a jack, it must be moved or disconnected in order to make way for the new service.

  1. Current Phone Type
    Select what type of phone is currently used with a service number. Options include: single line phone, single line speaker phone, multi-line basic phone, multi-line display phone, multi-line speaker phone, multi-line speaker display phone. 
    (Note: Multi-line phone refers to the phones with nine buttons along the right side of the phone set; a multi-line phone does not necessarily have more than one phone number on it.) For more information on phone options, please see the Telephone Services section of the Northwestern IT Web site.
  2. New Phone Type
    Select what type of phone should be installed. Options include: single line phone, single line speaker phone, multi-line basic phone, multi-line display phone, multi-line speaker phone, multi-line speaker display phone. 
    (Note: Multi-line phone refers to the phones with nine buttons along the right side of the phone set; a multi-line phone does not have to have more than one phone number on it.) For more information on phone options, please see the Telephone Services section of the Northwestern IT Web site.
  3. Voice Mail Type
    Select the type of voice mail service you would like to request. Options include: Basic Service (20 messages, 5 day message retention), Enhanced Service (25 messages, 8 day message retention), Premium Service (30 messages, 11 day message retention), Traveler Service (40 messages, 21 day message retention), Executive Service (75 messages, 30 day message retention).  For more information on voice mail options, please see the Telephone Services section of the Northwestern IT Web site.
  4. Subnet
    Enter the subnet, the first three numbers of the IP address (formatted as 129.105.xxx, 165.124.xxx, or 199.74.xxx). This number is needed for all data activations so that the data circuit will be networked properly. You can find the subnet number by checking the IP address of any other computer on the network that will receive the new data activation. 
    (Note: The subnet is different than the subnet mask, 255.255.255. Please make sure you do not submit this mask instead of the subnet.)  For additional assistance, please contact a technical support person, a UNITS Representative in your department or e-mail consultant@northwestern.edu).
  5. Notes
    Enter any details pertaining to your request. There is no character limit to this field.
  6. Attach File (Add Button)
    First click on the table under “file name” then click the Add button to add an attachment (document, spreadsheet or floor plans). NOTE: Spreadsheets and documents containing move/add/change request will need to include full building/floor/room/jack location information to be accepted. 
  7. Reset Form
    Click the Reset Form button to clear all of the fields and start over.
  8. Add Request to Order queue
    Click the add request to order button to add additional issues to this list.
  9. Submit Entire Request (Button)
    Click the Submit Entire Request button to submit your complete order for processing. All of your requests will be submitted to Northwestern IT and you will receive an e-mail confirming you request was successfully submitted. By clicking the button you are authorizing Northwestern IT – TSS to charge the COA number given for services rendered.
  10. Logout (Button)
    Click the Logout button at the top of the order form when you are finished submitting your order. Any unsubmitted information will not be saved.

Last Updated: 6 September 2017

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