DSS Preferred Service -- With Signed Agreement

A Preferred Service agreement is signed between the customer and DSS for the term of one year, as agreed upon by both parties.

• A primary consultant will be assigned to the customer. This individual will be responsible for knowledge of and familiarity with the environment and will report to the customer location on a regular basis for a specified, minimum amount of hours per week, four hours per week minimum.
• Pre-set times for service will be agreed up, for example, Monday 1 to 5 p.m.
• The charge for this service is $45 per hour.
• Should the work require hours beyond the agreed minimum, the additional hours will be approved by the customer in advance and will be charged at the rate of $45 per hour, with a one-hour minimum.

Services include:

• A regular visit to each user on an agreed-upon basis to discover issues and needs.
• Assistance with maintenance of virus definitions on all desktop machines.
• Setup of regularly scheduled, automatic maintenance on machines where applicable (e.g. scandisk, Norton Utilities).
• Setup of new machines as needed.
• Ongoing maintenance of NUIT-supported software.
• Consulting services for software licensing and purchasing including maintenance of licensing database, etc.
• Consulting services for hardware purchases including maintenance of hardware inventory database, etc. Hardware inventory is currently limited to desktop CPU information and printers if requested.
• Proactive recommendations for previously outlined consulting services, such as timely and specific suggestions for software upgrades. 
• Once a month, a report will be provided outlining the work performed from the previous month. An example of this report can be provided on request.
• Quarterly, the designated customer contact and appropriate DSS staff will meet briefly to discuss planning, prioritizes, or other coordination issues that define the customer's objectives and how these objectives are being met.