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Distributed Support Services (DSS)

Distributed Support Services (DSS), a branch of Northwestern IT, provides technical support and consultation services to schools and departments across the University.

DSS's goal is to help University staff and faculty successfully use technology through exceptional customer service-focused support and the cost-effective implementation of secure and reliable computing environments.

Benefits of Distributed Support Services

Partnering with DSS provides for a secure and reliable computing environment, and allows for schools and departments to more effectively utilize their staff and computing resources. In addition, contracting with DSS to monitor and maintain departmental computers allows you to ensure:

Because DSS focuses entirely on technology, it is able to stay up to date on changes and advances in the field. DSS strives to be proactive in solving problems and mitigating risks through the planning and implementation of managed services targeted at keeping desktop systems current, stable and secure.

All services provided by DSS are tracked in a ticketing system that provides detailed information on the type, location, and duration of support. These metrics allow better management of the support environment and allow DSS staff to assist with root cause analysis.

Contract Services

DSS provides the following services to its contract customers:

Consultation Services

Looking for advice? In addition to its contract services, DSS also provides consultations for non-contract customers to analyze and advise on services and best practices.

Learn More

If you are interested in the services provided by DSS and how they can benefit your school or department, contact the Northwestern IT Support Center at 847-491-HELP (4357).

Last Updated: 31 January 2017

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