Laptop ER Serving, Educating More Students
March 2007
“I can’t open my documents.”
“My computer’s making this ‘click-click’ noise when I get online.”
“How do I re-boot?”
If any of these computer problems sound familiar, you might be in need of a visit to Laptop ER, the convenient, laptop technical support service for students.
Since its official launch in mid-October, Laptop ER has assisted about 160 students with laptop issues ranging from virus problems to networking trouble. The easily-accessible locations, including Crowe Café, Lisa’s Café, and Plaza Café, are staffed with student technical consultants most nights of the week. Most students seeking help are served within minutes of their arrival.
One satisfied customer boasts, “This is the sweetest service NU provides! It’s so convenient, and I didn’t have to leave my computer overnight.” Feedback indicates that most students agree, saying efficiency and convenience are primary reasons they continue to return and even refer friends to Laptop ER.
A unique bonus to this service, in contrast to the previous in-dorm service, is that it also caters to off-campus students. More than one-third of students served via Laptop ER live off campus.
Due to customer feedback, some of Laptop ER’s hours have been altered to maximize efficiency and service. There is an additional Crowe Café session and one of Lisa’s Café’s sessions has moved.
To assist as many students as possible, a one-hour time limit exists for all assistance available at Laptop ER. If a problem cannot be solved within one hour, a follow-up appointment will be scheduled.
Remember to bring your power cable and operating system CD, if possible, when visiting Laptop ER.
