Laptop ER: Convenient Technical Support

Laptop ER is an NUIT support initiative providing convenient and efficient technical support services to members of the University community.

Students, faculty, and staff should continue to contact the NUIT Support Center for basic assistance and visit Laptop ER for hands-on support of laptop computers. On-site appointments will continue to be scheduled for students living in on-campus housing who own desktop computers.

Hours and Location

The convenient service, located at the NUIT Service Point on the ground floor of the Norris University Center across from the University bookstore, is available on a first come, first serve basis, and no appointment is needed. An electronic sign-in process is used to fully ensure a fair and effective support process. To facilitate the support process, users should bring a power cable, their computer's operating system CD, and any driver CDs, if applicable.

In the fall quarter, Laptop ER is available from Wildcat Welcome Week through reading week. In the winter and spring quarters, Laptop ER is available from the first week of class through reading week. Laptop ER is not available during finals week, winter break, spring break, or during University holidays. 

Academic Year Hours

Day Hours
Sunday 1:00 - 4:00 p.m.
Monday 1:00 - 6:00 p.m.
Tuesday 1:00 - 6:00 p.m.
Wednesday 1:00 - 6:00 p.m.
Thursday 1:00 - 6:00 p.m.
Friday 1:00 - 4:00 p.m.
Saturday 1:00 - 4:00 p.m.

Summer hours

Days Hours
Monday-Thursday 1:00 - 5:00 p.m.
Friday 1:00 - 4:00 p.m.

Additional Information

Support Contacts

Support Contact:

IT Support Center
Central service desk for students, faculty, and staff.
847-491-4357 (1-HELP)
Submit a Support Request