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Laptop ER: Convenient Technical Support

Laptop ER is a service that provides convenient and efficient technical support services to University students, faculty, and staff.

You should continue to contact the Northwestern IT Support Center for basic assistance and visit Laptop ER for hands-on support of all your mobile devices, including phones, tablets and laptops.

Hours and Locations

Laptop ER service is provided at the Northwestern IT Service Point on the ground floor of the Norris University Center across from the University bookstore. Support is available on a first come, first serve basis, and no appointment is needed. An electronic sign-in process is used to fully ensure a fair and effective support process. To facilitate the support process, you should bring a power cable, your computer's operating system CD/DVD, and any driver CD/DVDs, if applicable.

In the fall quarter, Laptop ER is available from Wildcat Welcome Week through reading week. In the winter and spring quarters, Laptop ER is available from the first week of class through reading week. Laptop ER is not available during finals week, winter break, spring break, or during University holidays. 

Academic Year Hours

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
CLOSED 11:00 am to 5:00 pm 11:00 am to 5:00 pm 11:00 am to 5:00 pm 11:00 am to 5:00 pm 11:00 am to 4:00 pm CLOSED

Summer hours

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
CLOSED 11:00 am to 5:00 pm 11:00 am to 5:00 pm 11:00 am to 5:00 pm 11:00 am to 5:00 pm 11:00 am to 5:00 pm CLOSED

Last Updated: 4 May 2017

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