Student Telephone Quick Reference Guide
Services & Dialing
- How do I sign up for telephone service?
- What features are included with my telephone package?
- Do I need to bring my own telephone to campus?
- Do I need to bring an answering machine to campus?
- Where do I find my phone number?
- If I change rooms, can I keep my same phone number?
- Is summer session telephone service available?
- How do I make an outgoing call?
- How does my number appear on caller ID?
- How do I make an international call?
- How do I cancel call waiting?
- Does Northwestern IT block calls?
- Can I make/accept collect calls?
- How can I report harassing or obscene phone calls?
Rates & Billing
- How much does the phone service cost?
- If I have a roommate, are we both charged for telephone service?
- How do I cancel my service?
Directory & Contact Information
Services & Dialing
When you sign your housing contract at the beginning of each academic year, you can choose to sign up for residential telephone service from University Housing. Contact University Housing to request telephone service throughout the school year.
The following services are included with your telephone package:
- Unlimited local and domestic long distance service
- Call-waiting and cancel call-waiting features
- Last number redial
- Three-way calling
- Call forwarding
- Caller ID
If you choose to sign up for telephone service, you or one of your roommates will need to provide a touch-tone telephone. Cordless telephones are not recommended because privacy cannot be assured.
Only one telephone line will be provided to each room. All telecommunications devices should be plugged into the outlet marked with the purple icon. The other outlets are for personal computers.
If you would like to receive voice messages while you are away, you are encouraged to bring an answering machine as voice mail is not currently included in the telephone service package.
If you live in a University residence hall and have signed up for telephone service, the telephone number for your room is printed on your Residence and Board Contract. Telephone numbers are permanently assigned to a specific room and may not be moved from one room or hall to another.
Each phone number is associated with a residence hall room. When you move, you will not be able to take your phone number with you. You will be assigned the phone number associated with your new room.
If an existing roommate would like to keep the telephone service, it is that roommate's responsibility to contact University Housing to arrange the change.
Contact University Housing for more information about summer session telephone service.
Evanston residence hall to Evanston campus: Dial 5-digit extension (x-xxxx)
Evanston residence hall to off campus: 9 + 1 + area code + telephone number
Evanston residence hall to Chicago campus: 9 + 1 + 312 + telephone number
Chicago residence hall to Chicago campus: 1 + 312 + telephone number
Chicago residence hall to off campus: 1 + area code + telephone number
Chicago residence hall to Evanston campus: 1 + 847 + telephone number
Your residence hall name and room number appear on the call recipient's caller ID screen when you call. For example, if you are calling from Engelhart Hall, Room 109 B, "ENGHRT 109B" will appear on the screen.
You are responsible for acquiring a third party calling card for international calling as needed. Pre-paid calling cards--manufactured by Sprint, AT&T, and more--can be purchased at local supermarkets and convenience stores.
You can cancel call waiting temporarily to prevent interruptions during outgoing calls. To cancel call waiting for an outgoing call, press *70. You will hear two beeps followed by a dial tone when call waiting has been successfully cancelled. Place the call to the other party. When your connection is terminated, call waiting is reactivated automatically.
The following types of calls are blocked:
- Incoming third-party billing calls
- Incoming collect calls
- Outgoing calls to 9 + 1 + 900 + Telephone Number (Pay-per-Call services)
- Outgoing calls to 9 + 1 + 700 + Telephone Number (special carrier services)
- Outgoing calls to 9 + 976 + Telephone Number (recorded messages)
Because there is no way to easily identify which roommate would accept an incoming collect call, collect calls placed to your room will be blocked, as they are to nearly all other University telephones.
There are no restrictions on "outgoing" collect calls (collect calls made from the NU Campus Network to locations outside the Network).
Harassment by telephone is a violation of Illinois State Law. Report harassing or abusive calls to the Northwestern University Police for investigation at 1-3254.
Rates & Billing
Undergraduate residential telephone services for students who live in a University-managed facility are billed at $54.27/academic quarter, which is included with the University Housing payment. Billing questions can be directed to University Housing.
Graduate students can contact University Housing with any questions.
The first roommate to select telephone service while signing the University Housing contract is responsible for any charges associated with the service. It is each roommate's responsibility to "split" any associated charges.
Contact University Housing to cancel your telephone service.
Directory & Contact Information
Yes, you can access the Northwestern University Online Directory to locate available contact information for Northwestern faculty, staff, and students.
Access CAESAR, the Web-enabled Student Enterprise System, to report changes, additions, or deletions to your student information.
Call the Service Repair Center at 611 at anytime -- 24 hours a day, 7 days a week -- to report any of the following problems: no dial tone, static, trouble placing campus calls, trouble with call waiting or trouble with incoming calls.
Northwestern IT provides working dial-tone hookup to each residence hall room and sleeping rooms in Greek houses. The outlet marked with the purple icon should provide a dial tone. Should a problem arise with your telephone service, test your outlet to determine the source of the problem(s). Use a telephone and cord that you know are in good working condition and test the outlet in your room marked with the purple icon.
If you are able to call out with the substitute telephone and cord without any difficulties, your telephone or cord is probably the cause of the problem. If the problem recurs with the substitute equipment, the problem is probably with the NU Campus Network.
When you call 611, you will be asked for your name, address and room number; your NU ID number; the number of the telephone with the problem, a brief description of the problem; and a working telephone number where you can be reached. Northwestern IT will test the line and attempt to clear the trouble. If it is determined that a technician must be dispatched to your room, an appointment will be made no sooner than the next business day between 8:30 a.m. and 5:00 p.m., Monday through Friday, except for holidays. You must specify a two-hour window during which someone will be available to let the technician in your room. It is your responsibility to make arrangements to provide access to your telephone outlet for the Northwestern IT technician. Technicians will not enter a room unescorted; you or your designated representative must be available to provide access to your telephone outlets and must remain with the technician throughout the visit. The Northwestern IT technician will leave a summary card detailing the nature of the problem and how it was resolved, as well as the date and time of the visit. If a technician responds during a scheduled time frame and cannot gain entry due to the absence of you or your representative, you will be charged for the visit, and it will be your responsibility to reschedule the repair by calling 611.
Note: Northwestern IT does not repair or replace telephones. Contact the manufacturer or the place of purchase to arrange for repairs.
Repairs are free of charge unless any of the following apply:
- Repair was required because of vandalism or tempering with Northwestern IT jacks, lines or equipment
- You were not present during the scheduled time frame
- A technician was dispatched and the problem was found to be with your telephone (or other equipment) or its attachment to the jack
When repair charges are applicable, consult the Service and Equipment Charge List . Charges will be billed to the roommate who placed the repair call. The repair charges will appear on that roommate's next monthly billing statement from University Housing. However, questions regarding billing of repairs should be referred to the Northwestern IT Support Center.
Note: In the case of an emergency repair, premium rates will apply.
Last Updated: 5 April 2017Get Help Back to top