Blocked Messages in EDS

The Blocked Messages page displays all messages quarantined by the E-mail Defense System due to junk e-mail content. Use the Blocked Messages page to:

• view blocked messages
• release misclassified legitimate messages from the EDS quarantine and deliver them to your mailbox
• delete and send messages to the Deleted Messages page
• deliver and approve a sender
• delete all messages in the list

You can sort quarantined messages based on the junk e-mail Score, the e-mail address listed in the From header, the message's Subject, or the Date the message was delivered. Note that the date column displays the time in hours and minutes for messages blocked in the last 24 hours. Both the time and date are shown for messages blocked more than 24 hours ago.

To View a Blocked Message

1. On the left navigation menu, click Blocked Messages. The Blocked Messages page is displayed.
2. On the Blocked Messages page, click the subject of the message you want to view. The message opens in another browser window.
3. To close the message, click the "X" in the upper-right corner of the window.

Deliver Message

Use the Deliver Message feature to release legitimate messages from the EDS quarantine and deliver them to your mailbox.

1. On the left navigation menu, click Blocked Messages. The Blocked Messages page is displayed.
2. On the Blocked Messages page, under the Score column, select the check box(es) beside the message(s) that you want delivered to your mailbox.
3. Click Deliver Message. The selected messages are released from the quarantine and delivered to your mailbox.

Delete Message

Use the Delete Message feature to remove messages from the Blocked Messages page and send them to the Deleted Messages page.

1. On the left navigation menu, click Blocked Messages. The Blocked Messages page is displayed.
2. On the Blocked Messages page, under the Score column, select the check box(es) beside the message(s) you want to remove.
3. Click Delete Message. The selected messages are removed from the Blocked Messages page and sent to the Deleted Messages page.

Deliver and Approve Sender

Use the Deliver and Approve Sender feature to send the selected message(s) to your mailbox and add the sender(s) of those messages to your Approved Senders list.

1. On the left navigation menu, click Blocked Messages. The Blocked Messages page is displayed.
2. On the Blocked Messages page, under the Score column, select the check box(es) beside the message(s) that you want delivered to your inbox and whose senders you want added to your Approved Senders list.
3. Click the Deliver and Approve Sender button. The Approved Senders page is displayed.
4. On the Approved Senders page, select if you want to Approve just the sender or Approve all e-mail from the sender's domain.
5. Click Approve. The selected messages are released and sent to your inbox. The selected sender(s) are added to your Approved Senders list.

Delete All

Use the Delete All feature to remove all messages from the Blocked Messages page and send them to the Deleted Messages page.

1. On the left navigation menu, click Blocked Messages. The Blocked Messages page is displayed.
2. On the Blocked Messages page, click Delete Message. All messages are removed from the Blocked Messages page and sent to the Deleted Messages page.