Adobe Quick Reference

• I purchased a new Adobe product license directly through SHI and a new version has been released. Will I get the new version for free as I did before?
• Why would I want to purchase maintenance at the same time I am purchasing my Adobe license?
• I forgot to purchase the respective maintenance for my Adobe license order. Can I purchase it separately?
• Can an old Adobe Acrobat license continue getting free upgrades until the Adobe contract ends in 2007?
• I purchased a license and maintenance through SHI, and a new version has been released. How will I obtain the free version upgrade?
• I need to reinstall software that was purchased through SHI. How do I do this?
• Does SHI have a return policy?
• I am running Windows Vista on my computer. Are there any compatibility issues with Adobe software that I should be aware of?

I purchased a new Adobe product license directly through SHI and a new version has been released. Will I get the new version for free as I did before?

Upgrade eligibility is determined by the maintenance that may be attached to that license. Since SHI is now processing orders, we have given the University community an opportunity to selectively choose this "ala carte" maintenance option. License orders are eligible for free upgrades only if the license and its respective maintenance product were purchased simultaneously when the order was submitted to SHI.

Why would I want to purchase maintenance at the same time I am purchasing my Adobe license?

When you do, you become eligible for free version upgrades that are released during the life of that contract. Publishers generally release one new version at least every 1-2 years. Adding maintenance to your license purchase is just a fraction of the cost of purchasing a license for a new version when it is released, thus providing a cost savings to you.

I forgot to purchase the respective maintenance for my Adobe license order. Can I purchase it separately?

This cannot be purchased separately. Adobe requires the respective maintenance purchase to be submitted simultaneously on the same order with the new license.

Can an old Adobe Acrobat license continue getting free upgrades until the Adobe contract ends?

Yes, if there has been a continuity of maintenance coverage on the license.

I purchased a license and maintenance through SHI, and a new version has been released. How will I obtain the free version upgrade?

Adobe will send an automated email with instructions on how to install software from their Licensing Website.

I need to reinstall software that was purchased through SHI. How do I do this?

You will need to locate the media that would have been purchased at the time of the license purchase to reinstall the software.

Does SHI have a return policy?

Yes, have your department contact SHI, who services our agreement. They have a 30-day return policy.

I am running Windows Vista on my computer. Are there any compatibility issues with Adobe software that I should be aware of?

Yes. Some Adobe software may experience issues while running on Windows Vista. For a detailed list of software that is known to have compatibility issues with Vista, please see the NUIT Website.