Remedy

The Remedy Action Request System is a departmental client/server development tool to create business workflow applications. This development environment helps automate service management business processes.

Both Remedy User and Remedy Administrator licenses are available.

Download

• Download Remedy User v6.3 — Used by Remedy account holders to access departmental schemas.
• Download Remedy Administrator v6.3 — Used by Remedy account holders with administrative privileges for schema development or maintenance.

Install and License

• Home use provision — This software can be used on personally owned computers by licensed users for University purposes.

Product Support

• As Remedy is a departmental development tool, please contact the Remedy administrator in your area.
• If you are unable to reach your area administrator, contact a main administrator:
  • Management Systems (main): Christopher Johnson , 847-467-0708
  • Telecommunications and Network Services: Chris Fabri, 847-467-2539