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NUIT Home ›
@u.northwestern.edu Overview ›
Quick Reference Guide
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@u.northwestern.edu Quick ReferenceGeneral
Security and Privacy
Other Collaboration Services/Google Calendar/Mobile Access/@u.northwestern.edu Sites
Transferring E-mail (Optional)
GeneralHow do I activate my @u.northwestern.edu account?Go to the @u.northwestern.edu Account Activation page. IMPORTANT: Before you activate your account, be sure to turn off any mail forwarding or vacation messages that you have set on the Mail Tools page. You will not be able to access the Mail Tools page after your new account is activated. After your @u.northwestern.edu account is activated, it is imperative that you add your @northwestern.edu address to your @u.northwestern.edu account so you can send messages to "closed" University listservs to which you are subscribed (see Listserv for more information). How do I log in to my @u.northwestern.edu account?Go to the @u.northwestern.edu log in page to access your account. NOTE: You can use either your Northwestern University NetID and NetID password *OR* your @ u.northwestern.edu username and password to log in. If you choose to only use your NetID and NetID password to log in, be sure to remember your original @u.northwestern.edu username and password because once you graduate, you can only log in using your @u.northwestern.edu username and password. What services are included with my @u.northwestern.edu account?Your @u.northwestern.edu account includes e-mail, IM/talk, calendaring, and document, spreadsheet, and presentation applications. Other services may be added in the future as they are available and appropriate. Do I need to configure any of my @u.northwestern.edu services?The Docs and Spreadsheets service needs to be configured to display the last update time on your documents. Within the Docs and Spreadsheets service, click the Settings link, then set your current time zone to Central Time and your language to English (US). Click the Save button to update your Docs and Spreadsheets settings. Are there limitations on file sizes within the @u.northwestern.edu services?Documents: The maximum permitted size is 500 Kb plus up to 2 MB per embedded image. Additionally, your account has a limit of 5000 documents and 5000 images. Presentations: The maximum permitted size is 10 MB with a limit of 5000 documents and 5000 images. Spreadsheets: Each spreadsheet can be up to 10,000 rows, or up to 256 columns, or up to 50,000 cells, or up to 20 sheets -- whichever limit is reached first. Imported spreadsheets cannot exceed 1 MB. Your account is limited to 200 spreadsheets. Mail: You can send and receive mail messages up to 20 MB in size, including attachments. Can I log on to other Google-sponsored services with my @u.northwestern.edu username and password (e.g. gmail.com, blogger.com, etc.)?Your @u.northwestern.edu username and password will only work with the services that have been deployed within the Northwestern domain. To access other Google services, you will need to apply for a "non University" account through Google. Why are the @u.northwestern.edu services for enrolled students slightly different from similar services that are publicly provided by Google?@u.northwestern.edu accounts have been customized for optimal educational collaboration. As an enrolled student, you will not see advertisements and Northwestern University branding will appear at the top of most @u.northwestern.edu pages. In addition, Northwestern University has taken steps to ensure that your student data is protected above and beyond a publicly available account. Am I required to use my @u.northwestern.edu account?Utilizing the @u.northwestern.edu account guarantees that users will receive notices and messages from the University. It is up to the individual user to decide whether or not they would like to utilize the @u.northwestern.edu account or forward mail sent to the @u.northwestern.edu account to an outside account at their own risk. Are @u.northwestern.edu accounts accessible for students with disabilities?The e-mail service, Gmail, is available using HTML. The best way for students with disabilities to access Google Apps for Education tools (e.g. POP/SMTP, XMPP, iCal, and APIs) is to use feature rich applications, such as MS Outlook, as most of the @u.northwestern.edu services are not natively accessible. If a dean, director, or department chair requests that a student with disabilities maintain a centrally provided University e-mail account, they can do so through the University established e-mail account creation process. I'm an eligible student and a staff member. Can I activate an @u.northwestern.edu account and keep my @northwestern.edu mailbox for University business?Yes. Eligible students who are also Northwestern staff members can activate an @u.northwestern.edu account. The @northwestern.edu mailbox should remain the primary account for your University business activities. Your @u.northwestern.edu account will be displayed as "student e-mail" in the Northwestern University Online Directory along with your primary account. Are there any restrictions on the use of @u.northwestern.edu accounts for graduate students involved in sensitive research?Graduate students who participate in programs that involve sensitive data must use a centrally hosted mail account for their research activities. An @u.northwestern.edu account cannot be used as the primary student mail account if sensitive data needs to be transmitted. It is the strong recommendation of the University that all members of the community who work closely with proprietary research data exercise vigilance when transmitting primary or analyzed data via e-mail. IMPORTANT: Current graduate students with an existing centrally hosted mail account who handle sensitive data should not activate an @u.northwestern.edu account from the self-service @u Account Activation Web page. How should an eligible graduate student request to have both an @u.northwestern.edu account and a centrally hosted mailbox?If your graduate research studies involve sensitive data, you are required to use a centrally hosted University mailbox (casbah, hecky, lulu, merle) for your academic activities. NOTE: (Before October 1, 2008) - Graduate students involved with sensitive data must identify a need to retain a centrally hosted mailbox (casbah, hecky, lulu, merle) at http://vovici.com/wsb.dll/s/9260g35ae1 . To create this additional centrally hosted account, have a dean, director, or department chair send a request to email-accounts@northwestern.edu . The request must indicate that the graduate student requires both a centrally hosted mailbox and an @u.northwestern.edu account. All incoming graduate students automatically receive @u.northwestern.edu accounts and will no longer be issued a centrally hosted mailbox. The following information must accompany the request to create the additional account:
Security and PrivacyIs my @u.northwestern.edu account secure and private?This service is being provided by the University as the primary e-mail/collaboration system for eligible students. University policies could apply to the service. @u.northwestern.edu accounts have been customized for optimal educational collaboration. Northwestern University has taken steps to ensure that your student data is protected above and beyond a publicly available account. Google has promised to uphold a strict privacy policy and to always treat your personal information with the utmost care and security. Read more about Google Privacy & Security. Keep in mind that Google has agreed that Northwestern student data is subject to the Family Educational Rights and Privacy Act (FERPA) when in Google's possession.Can I activate an @u.northwestern.edu account if I have taken steps with the University to protect my true identity and educational information?Yes. Students who have asked that their true identity and educational information be protected through the Office of the Registrar when they first registered for classes at Northwestern will automatically receive a scrambled account name (e.g. A1B2C3@u.northwestern.edu). Account nicknames can be created that are more descriptive. IMPORTANT: You cannot login to your account using any of your nicknames. Can I change my @u.northwestern.edu account username after I have activated my account?No. Your account username cannot be changed. You have the option to create up to two nicknames for your account. Give your nickname to your friends to use as your e-mail address if you prefer. You can also reply to e-mail messages from your nickname address. Can I have an @u.northwestern.edu account username that does not contain my first or last name?Yes. When activating @u.northwestern.edu accounts, students wishing to receive scrambled account names can check the appropriate box on the activation page. Scrambled account names are created from the formula below: [letter][number][letter][number][letter][number]@u.northwestern.edu (e.g. A1B2C3@u.northwestern.edu) IMPORTANT: This selection is irreversible. You will use this default account username to log in or you can log in with your NetID and NetID password. How is my personal data used?Google's computers process the information in your account for the purpose of providing an effective service (e.g. putting mail into folders, maintaining contact lists, etc.). See above for more information. Is my information publicly available?By default @u.northwestern.edu services are not publicly available. Users can personally configure each tool to meet their specific needs. Information can be protected by only granting access to trusted individuals. Please exercise caution when sharing information with others for added protection. How do I ensure that my data stays secure when I'm using a shared or public computer?IMPORTANT WARNING: Just closing the Web browser (e.g. Internet Explorer, Firefox, etc.) will not end your session and the next user will have full access to your @u.northwestern.edu account. Click the "sign out" button when you are finished using your @u.northwestern.edu account on a shared or public computer. Can I use the Google Talk service to call 911 in the event of an emergency?The Google Talk service facilitates Google to Google voice over internet calls and should not be used for emergency communication. Use another telephone mechanism in the event of an emergency. Can students access the @u.northwestern.edu service from networks in countries that support censorship?It has been reported that people located in countries that support censorship sometimes experience difficulty viewing or receiving information from Northwestern University systems. This challenge exists regardless of the service provider. Users are encouraged to utilize a University-provided Virtual Private Network (VPN) connection that may, in some cases, lessen the difficulty. Northwestern will continue to address specific issues as they arise. What is Gmail?Gmail is the Google-powered e-mail service. The service offers multiple Gigabytes of storage for each account. What will happen to my Northwestern mailbox after I activate my @u.northwestern.edu account?Once you have activated your @u.northwestern.edu account, you will have 21 days to transfer any information from your existing Northwestern mailbox (casbah, hecky, lulu, or merle) to your new @u.northwestern.edu account. More information on transferring your information is available in the Transferring E-mail section. When your account is activated, the mailbox fields that are displayed in the Northwestern University Online Directory will immediately be updated with your new @u.northwestern.edu mail address. NOTE: After 21 days, your Northwestern mailbox will be deleted automatically, and you will not be sent another notification before the mailbox is deleted. Will my @northwestern.edu e-mail address still work after I activate my account?To ensure that University listservs continue to work, your @northwestern.edu address (e.g. j-wildcat@northwestern.edu) will remain active until one year after graduation. You will not, however, be able to use your Northwestern mailbox (casbah, hecky, lulu, or merle) after the 21 day transition period described above. To ensure continued mail delivery in the future, you should notify your contacts of your new address and begin to use it as your primary University e-mail address. Any mail that is sent to your @northwestern.edu address will be automatically forwarded to your @u.northwestern.edu account until one year after graduation. What will happen to my @u.northwestern.edu account if I graduate and return to the University as a graduate student?Your account stays with you permanently unless you choose to delete it after graduation. Use of the account as a graduate student would depend on whether your graduate program participates in the @u.northwestern.edu service. If your graduate program does participate, you can continue to use your @u.northwestern.edu account for your graduate studies. If your graduate program does not participate in the service (e.g. Kellogg School of Management, Feinberg School of Medicine), you will need to activate a new Northwestern mailbox (casbah, hecky, lulu, or merle) for use as a graduate student. Once you have activated your Northwestern mailbox, your Northwestern address (e.g. j-wildcat@northwestern.edu) will no longer forward mail to your @u.northwestern.edu account. Additionally, your Northwestern University Online Directory record will be automatically updated to display your new Northwestern graduate school mail address. In addition, if your graduate program does not participate in the service, you will not be able to login to your account with your NetID and NetID password. You must supply your @u.northwestern.edu username and password to access your account. NOTE: Students who enter the Law School will be assigned an @nlaw.northwestern.edu account to use while enrolled at the Law School. The @u.northwestern.edu account will not be deleted but should no longer be used as the primary student mail account. Can I revert back to my original Northwestern e-mail box if I change my mind and don't want to use the @u.northwestern.edu service after I have activated it?Cancelling your @u.northwestern.edu account to revert back to your originally issued Northwestern mailbox is not an option. The @u.northwestern service is designed to provide improved services to students and is the default service for incoming students. What will happen to my @u.northwestern.edu account when I leave the University?When students are no longer enrolled at Northwestern, they will be given the option of deleting or keeping their account. An explanation of these options will be sent to students before their NetID is deactivated. NOTE: While enrolled at Northwestern, students will not see any advertisements. Students who choose to keep their @u.northwestern.edu account post-graduation will see advertisements similar to standard Google's Gmail service. What is a nickname?A nickname is an additional e-mail address. For example, a nickname for JoeWildcat2008@u.northwestern.edu could be joew@u.northwestern.edu. You can send and receive mail sent to your assigned account name or any of your account nicknames. How do I create and manage nicknames?You will be given the ability to add a single nickname when you activate your account. After activation, you have the option of creating and modifying up to two nicknames by visiting the @u.northwestern.edu Account Management page. After creating nickname(s) for your account, you must add the nicknames as new e-mail accounts. Then you can send mail from any nickname account by selecting the nickname from the dropdown list in the "From" field when composing an e-mail. Your account nicknames will not be automatically displayed in the Online Directory. If you want to publish your @u.northwestern.edu nicknames in the Online Directory, add the information to the "Other" field in the following format: joew@u.northwestern.edu; joe-wildcat@u.northwestern.edu. IMPORTANT: You cannot log in to your @u.northwestern.edu account with a nickname. How many nicknames can I have?You can have up to two nicknames at any given time. You also have the ability to delete existing nicknames and replace them with newer ones. Visit the @u.northwestern.edu Account Management page to create, add, or modify account nicknames. How can I reflect a formal name change within my @u.northwestern.edu account?You need to formally change your name through CAESAR. The Northwestern University online directory will reflect your change within one business day. Once the Northwestern University online directory reflects your change, you will then need to go to the @u.northwestern.edu Account Management page to complete the name change within your @u.northwestern.edu account. NOTE: While your default account username will never change, nicknames can be added to reflect name changes. How do I change the "Sent From" name on my account?Follow these steps to change the "Sent From" name on your account. Can I send and receive e-mail from other accounts within my @u.northwestern.edu account?Yes. Follow these five steps to add other e-mail accounts to send and receive mail within your @u.northwestern.edu account. Can I transfer information from my Hotmail/Gmail/Yahoo, etc. account to my @u.northwestern.edu account?To transfer information from one account to another, users can either manually forward individual messages to @u.northwestern.edu accounts or perform a bulk merge. NOTE: NUIT does not currently recommend or support the merging of @u.northwestern.edu accounts with other accounts, such as Hotmail, Gmail, Yahoo, etc. If you choose to use Google's Mail Fetcher service, you run the risk of your personal account being locked for excessive traffic. Can I import contacts I already have into my @u.northwestern.edu account?Yes. See contact import help for details. How do I find other NU e-mail addresses?Utilize the Northwestern Directory to find other Northwestern addresses, and as you send messages from your @u.northwestern.edu account, addresses are automatically added to your address book. You can also go to the NU Directory link at the top of most @u.northwestern.edu Web pages. Will my @u.northwestern.edu account be compatible with Northwestern listservs?Yes. You should receive all listserv messages in your new @u.northwestern.edu account as long as you are subscribed to the listserv from:
NOTE: Delivery cannot be guaranteed if you use a mailbox address NetID@mailhost.it.northwestern.edu (casbah, hecky, lulu, or merle). Sending Listserv Messages: When you need to send a message to a listserv or reply to a message that was received from a closed listserv, be sure to select the @northwestern.edu address from the dropdown list in the "From" field before sending any e-mail to the listserv. Also make sure that you have selected the "Reply from the same address the message was sent to" option. How can I find out if a listserv I'm subscribed to is open or closed?Each listserv is unique and offers owners several customization options. Because of this uniqueness, listserv subscribers will need to send a test message to individual listservs to check if they are open or closed. If you do not receive the message that you sent to a listserv to which you belong, you can probably assume that the list is "closed" and you will need to use your @northwestern.edu nickname when sending a message. Some users will receive an error message indicating that the message was not delivered while some users will receive no notification. This is a customization feature that listserv owners choose. If you suspect that your listserv messages are not being delivered, contact the listserv owner. More information about University listservs is available. How do I set-up vacation messages/auto-forwarding for my @u.northwestern.edu account?You can create a vacation response in your @u.northwestern.edu account that will automatically reply to anyone who e-mails you. Forwarding capabilities are also available within your account settings. NOTE: @u.northwestern.edu users no longer need to utilize Mail Tools to perform this function. What happens to my existing forward when I activate an @u.northwestern.edu account?All mail sent to your @northwestern.edu address will automatically forward to your new @u.northwestern.edu address. If you would like to forward mail sent to your @u.northwestern.edu account to an outside account (e.g. Hotmail, Yahoo, Gmail), change your account settings. Before you activate your account, be sure to turn off any mail forwarding or vacation messages that you have set on the Mail Tools page. You will not be able to access the Mail Tools page after your new account is activated. NOTE: Do not forward mail from your @u.northwestern.edu account to your @northwestern.edu address. What happens to my NU Directory entry after account activation?After activating your @u.northwestern.edu account, your Northwestern Directory entry will change to reflect your new mailbox information (e.g. joewildcat2008@u.northwestern.edu). This change cannot be altered as it is your key to staying connected to Northwestern's various online services. How can I display my preferred e-mail address within my Northwestern University online directory entry?Visit the Northwestern University online directory edit page and populate the "Other" field with your preferred address. How do I report junk e-mail or account abuse?Use the Report Spam button to let Google know if you received junk e-mail or a spoofed message. Use the Report Phishing link to let Google know if you have received a phishing message. You will see a red warning message at the top of any e-mails that are suspected of referencing a phishing site. If you think that your @u.northwestern.edu mail account has been compromised, contact Account Abuse. Please include the header of the suspicious message and the entire message text. More information about phishing and junk e-mail is available on NUIT's Security Web pages. Can I use other e-mail applications to read my @u.northwestern.edu mail?Yes. POP Access is available. A list of supported e-mail clients and associated configuration settings is also available. When configuring POP access, be sure to enter in your full u.northwestern.edu e-mail address as the user name. For example, a user name would be JoeWildcat2008@u.northwestern.edu instead of JoeWildcat2008. What if I forget my password?Visit the @u.northwestern.edu Account Management page to reset your password. NOTE: This process requires a NetID username and NetID password. How do I change my password?You can change your password within your account settings. Password tips are available on NUIT's Secure Passwords page. FOR ADDED SECURITY: Your @u.northwestern.edu password should NOT be identical to your NetID password. When I activate my @u.northwestern.edu account, can I keep a centrally provided Northwestern mailbox indefinitely?Your @northwestern.edu mailbox (casbah, lulu, hecky, merle) will be deactivated 21 days after you activate your @u.northwestern.edu account. If a dean, director, or department chair requests that you maintain a centrally provided University e-mail account for the handling of University business, they can do so through the University established e-mail account creation process. Where can I find additional help and information?The Google Help Center is a great resource for all questions and is updated often. Other Collaboration Services/Google Calendar/Mobile AccessCan I upload and download PDF files using Docs and Spreadsheets?Yes. To upload, open the PDF file with Adobe Acrobat and create a new version of the file using Save As with the HTML option (Adobe Reader does not offer this option). The Upload function in Docs and Spreadsheets will allow you to upload the HTML version of your file. After the HTML file has been uploaded to Docs and Spreadsheets, any user is then able to download the file and convert it back to the original PDF format. To download, open the file and select the Export as PDF option under "File" on the menu at the top of the page. How do I share a calendar with all @u.northwestern.edu accounts?To share a calendar with the full domain, you will need to apply for a group account. Group accounts are able to publish calendar links on the @u.northwestern.edu Calendars page. Students can subscribe to any calendar shown on this page by clicking on a calendar name. Can I synchronize my @u.northwestern.edu calendar with my BlackBerry?You can already access your calendar from your phone's Internet browser, but if you use a BlackBerry, you have an additional synchronization option. Download and install the Google Sync for Mobile application from your BlackBerry browser so that changes to your calendar appointments will be automatically reflected on your BlackBerry. This application is free from Google, but carrier charges may apply. Which mobile devices support access to @u.northwestern.edu?You can access your @u.northwestern.edu services using the following handheld mobile devices:
What mobile browser settings are needed to access my account?
What addresses do I use on a mobile device to access @u.northwestern.edu services?To read and reply to e-mail messages, view calendar appointments and browse your documents from a handheld mobile device, use the following addresses (URLs). Bookmark these addresses so that you can easily navigate between @u.northwestern.edu services with a single login:
What is @u.northwestern.edu Sites?@u.northwestern.edu Sites, powered by Google, allow you to create Web sites to share information with other @u.northwestern.edu users. Individuals or team members can work together to upload group documents, add comments, group calendars, photos, and videos to the Site. See site examples and take a quick tour of the Web site service. Who is eligible to create @u.northwestern.edu Sites pages?Account holders within the @u.northwestern.edu and @nlaw.northwestern.edu domains can create Sites, powered by Google. How do I get started?To get started, click the "Sites" link at the top of the @u.northwestern.edu page. You will create a Site name, Site category, and Site description. More about official site categories is available at " What are the official categories for @u.northwestern.edu Sites? ". How do I build my Site?A full explanation of details ranging from customization tips to embedding objects to managing your account are available on the Google Sites Help Center. What are the official categories for @u.northwestern.edu Sites?NUIT strongly recommends that you choose one of the following categories when creating @u.northwestern.edu Sites so that your Site can easily be found by others:
Who can view my @u.northwestern.edu Site?You can share your Site with as many or as few of your fellow @u.northwestern.edu users—it's up to you. Upon Site creation, you will be asked who you would like your Site to "collaborate with". Here you can choose to share your Site with everyone in the @u.northwestern.edu domain or specify individuals that you want to view your Site. Visit "Site settings" in the upper right corner to edit privacy and sharing settings after the Site has been created. NOTE: Sites are not available to be viewed by anyone outside of the @u.northwestern.edu or @nlaw.northwestern.edu domain. Only people with accounts in your domain (@u.northwestern.edu, @nlaw.northwestern.edu) can view your site. If you do not have an @u.northwestern.edu account and would like to activate one to participate with Sites, visit the @u.northwestern.edu Activation page. Do I need to remove the Northwestern University logo on my Site?@u.northwestern.edu Sites automatically defaults that the Northwestern University logo appear in the upper left corner. It is the Site owner's responsibility to remove the logo upon Site creation unless the Site is intended for official University business. To remove the logo:
Can I post anything to a Site?All Site content must adhere to University policy. These include but are not limited to: It is the Site owner's responsibility to maintain and update Site content. If you discover inappropriate or out of date content, contact the Site owner directly to discuss the issue. If the problem persists, send a message to the @u.northwestern.edu Student Administrator.Where can I go for questions about how to use Sites?Visit the robust Google Sites Help Center for assistance with Sites. Take note that because @u.northwestern.edu Sites is in beta version, you may encounter issues that Google is still developing. If you would like to report these issues to Google, visit the Google Sites Help Group to share information. Transferring E-mail (Optional)Is there a tool available for transferring messages and contacts from my casbah, hecky, lulu, or merle mailbox to my new @u.northwestern.edu account?Yes. If you are using Outlook, Outlook Express, or Thunderbird as your e-mail application, you are able to download the Google E-mail Uploader for a more convenient message and contact migration. What is the recommended approach for transferring e-mail to my new @u.northwestern.edu account?If you have determined that your existing Northwestern mailbox is set up for IMAP access, follow the approach recommended in the How do I transfer mail from my IMAP mailbox? section. If you are using an e-mail application other than WebMail, such as Outlook, Outlook Express, Apple Mail, or Thunderbird and using POP access, follow the approach in the section that is specific to your e-mail application listed below. The amount of time required to migrate your mail will vary depending on the number of messages and personal folders to be copied and the method of mail migration that is chosen. The process could take over several hours to run in some cases. Plan accordingly so that you have enough time to complete your mail migration given the 21 day window for deleting your current mailbox once your @u.northwestern.edu account has been activated. NOTE: When transferring mail using a POP e-mail client application such as Outlook or Thunderbird, it is suggested that you disable Symantec AntiVirus before beginning the mail transfer. Symantec AV often considers excessive e-mail traffic to be spam and will shut down the process before all of your mail has been transferred. To disable Symantec AV, right-click on the yellow shield icon in the notification area of your task bar at the bottom of the screen and uncheck the Enable Auto-Protect option from the popup window. Don't forget to enable Symantec AV again once the mail transfer process has completed. How can I tell if my Northwestern mailbox uses POP or IMAP?If you use WebMail for your main e-mail application, you can view this setting under Options/Account Info. The Primary Mailhost Protocol field displays either POP3 or IMAP, depending on you set up your account. If you are using other e-mail applications such as Outlook, Outlook Express, Apple Mail, or Thunderbird, you can check this setting under account properties. For example, in Outlook, select Tools from the menu, then select E-mail Accounts. On the E-mail Accounts screen, select "View or change existing e-mail accounts" under E-mail, and then click Next. On the next screen, you will see the POP or IMAP setting for the account under the Type column. Compare POP vs. IMAP provides a full description of the differences between POP and IMAP. How do I transfer mail from my IMAP mailbox?NOTE: This is a multi-phase process. Users must first transfer mail from their IMAP inbox to their @u.northwestern.edu account. Step two is to transfer messages in IMAP folders to @u.northwestern.edu while applying labels. Step two will need to be repeated for every IMAP folder users wish to transfer. Inbox to inbox phase
IMAP folders to @u.northwestern.edu labels phase
Repeat Phase
How do I transfer POP mail from my Outlook mailbox?
How do I transfer POP mail from my Outlook Express mailbox?Instructions for Outlook Express also apply to Windows Mail on Vista.
How do I transfer POP mail from my Thunderbird 2.0 mailbox?Instructions for Thunderbird 2.0 are the same for Windows and Mac.
How do I transfer POP mail from Apple Mail?
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Last Updated: 11 July 2008 |
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