@fsm.northwestern.edu Quick Reference

Northwestern University Feinberg School of Medicine offers an enhanced collaboration service, @fsm.northwestern.edu, powered by Google, providing students and residents with Gmail, Calendar, IM, Docs and Spreadsheets, Sites, and Groups. Listed below are answers to frequently-asked questions about @fsm.northwestern.edu accounts.

General

Account Setup


General

How do I log in to my @fsm.northwestern.edu account?

  1. Access the log in page at http://login.fsm.northwestern.edu or http://students.fsm.northwestern.edu.
  2. Enter your NetID and NetID password.
  3. Click Login.

You can also log in with your Account Username and Account Password. These login credentials will be needed to access your account after you leave Northwestern University Feinberg School of Medicine.

Account Username and Account Password credentials are also needed for

  • Setting up access to your account from a smart phone or a handheld device
  • Using Outlook, Thunderbird, Apple Mail or another desktop mail application

NOTE: The Account Username is the part of your official e-mail address which precedes “@fsm.northwestern.edu”. For example, Joseph-Wildcat would be the Account Username if your official e-mail address is Joseph-Wildcat@fsm.northwestern.edu. Your Account Password was chosen when you first activated your @fsm account.

How do I reset my @fsm Account Password?

If you are a current student or medical resident, you can reset your Account Password at @fsm.northwestern.edu Account Management.

If you are a Feinberg School of Medicine alumni or a former medical resident, reset the Account Password at Alumni Account Management.

I’m a current medical resident. How do I activate my @fsm.northwestern.edu account?

Go to the @fsm.northwestern.edu Account Activation page. You should immediately begin to use the @fsm.northwestern.edu e-mail address that will be displayed on the confirmation page.

IMPORTANT: If you’re currently using a @md.northwestern.edu or @northwestern.edu e-mail address, your e-mail messages will be immediately delivered to your new @fsm account when activation is completed. If you’re currently forwarding messages to a non-Northwestern account, you will need to set up mail forwarding in your @fsm account.

I’ve been using a @md.northwestern.edu e-mail address. Can I continue to use this address?

You can continue to send and receive messages from a @md.northwestern.edu address, but this is no longer your official e-mail address. Your official @fsm.northwestern.edu address will be used in all Northwestern University systems, such as CAESAR, Blackboard, listserv and the Online Directory.

To send messages from a @md.northwestern.edu address, go to your account settings, and select “Accounts”, then add the @md.northwestern.edu address in the “Send mail as:” section.

I’ve been using a @northwestern.edu e-mail address. Can I continue to use this address?

Although you can continue to send and receive messages from a @northwestern.edu address, this is no longer your official e-mail address and the use of this address should be discontinued. Your official @fsm.northwestern.edu address will be used in all Northwestern University systems, such as CAESAR, Blackboard, listserv and the Online Directory.

To send messages from a @northwestern.edu address, go to your account settings, and select “Accounts”, then add the @northwestern.edu address in the “Send mail as:” section.

How do I set up e-mail forwarding to a non-Northwestern address?

Log in to your @fsm account, go to Settings, and select “Forwarding and POP/IMAP”, then click “Add a forwarding address” and follow the instructions.

How do I add or remove @fsm.northwestern.edu nicknames?

A nickname is an additional personalized e-mail address. For example, a nickname for Joseph-Wildcat@fsm.northwestern.edu could be joew@fsm.northwestern.edu. You can send and receive mail with your official e-mail address or with an account nickname. Account nicknames should not be used for listservs or for other Northwestern systems; always use your official @fsm e-mail address.

Nicknames can be added or removed at @fsm.northwestern.edu Account Management.

To send messages from a nickname address, go to your account settings, and select “Accounts”, then add the nickname address in the “Send mail as:” section.

I’ve recently changed my name. How can I update the first and last name that my e-mail recipients see in their Inbox?

When your name change is reflected in the Northwestern University Online Directory, go to @fsm.northwestern.edu Account Management, and click the “Update Name” button in the “Change Name” section to update the name on your @fsm account.

Will my @fsm.northwestern.edu account be compatible with Northwestern listservs?

Yes. You should receive all listserv messages in your @fsm.northwestern.edu account as long as you are subscribed to the listserv from your official @fsm.northwestern.edu e-mail address.

I'm a staff member and also a medical student or resident. Can I activate an @fsm.northwestern.edu account and still keep my @northwestern.edu mailbox for University business?

Yes. Eligible students or residents who are also Northwestern staff members can activate an @fsm.northwestern.edu account. The @northwestern.edu mailbox should remain the primary account for your University business activities. Your @fsm.northwestern.edu account will be displayed as "student e-mail" in the Northwestern University Online Directory along with your primary account.

Are there any restrictions on the use of @fsm.northwestern.edu accounts for students involved in sensitive research?

Students who participate in programs that involve sensitive data must use a centrally hosted mail account for their research activities. An @fsm.northwestern.edu account cannot be used as the primary student mail account if sensitive data needs to be transmitted.

It is the strong recommendation of the University that all members of the community who work closely with proprietary research data exercise vigilance when transmitting primary or analyzed data via e-mail.

To create this additional centrally hosted account, have a dean, director, or department chair send a request to email-accounts@northwestern.edu. The request must indicate that the student requires both a centrally hosted mailbox and an @fsm.northwestern.edu account.

The following information must accompany the request to create the additional account:

  • Student's name
  • Student's NetID
  • Student's current e-mail address

Account Setup

How do I set up access to my @fsm.northwestern.edu account from a mobile device?

You will need your @fsm Account Username and Account Password to set up access to your @fsm.northwestern.edu account from a mobile device. Setup instructions are shown below.

How do I export contacts from WebMail to @fsm.northwestern.edu?

To export contacts from your Northwestern WebMail account to your @fsm.northwestern.edu account, first log in to WebMail. On the top of the page, select "Manage Addresses", then click the “Export to CSV file” button and follow the instructions. To import these contacts into your @fsm.northwestern.edu account, follow the steps at Importing Contacts by CSV.

Is there a tool available for easily transferring messages and contacts from Outlook or a Mac to my @fsm.northwestern.edu account?

Yes. Outlook or Mac users can download the Google Apps Migration for Microsoft Outlook® Tool or the Google Email Uploader for Mac Tool to simplify message and contact migration.

I want to continue to use Outlook, Thunderbird or Apple Mail. Where can I find setup instructions?

Setup instructions for synchronizing messages sent to your @fsm.northwestern.edu account with another desktop e-mail application are available for both POP and IMAP.

How can I move existing messages from my Gmail or @u.northwestern.edu account to my @fsm.northwestern.edu account?

The easiest approach is to set up message forwarding from the Gmail or @u.northwestern.edu account under Settings / Forwarding > POP/IMAP so that any new messages are sent to your @fsm.northwestern.edu account.

If you prefer to transfer all of your existing e-mail messages as well as any new messages from the Gmail or @u.northwestern.edu account to your @fsm account, follow these steps:

  1. Log in to your Gmail or @u.northwestern.edu account.
  2. Go to Settings > Forwarding and POP/IMAP.
  3. In the “POP Download” section, check Enable POP for all mail, and make sure your account keeps a copy in the Inbox.
  4. Click Save Changes.
  5. Next, log in to your @fsm.northwestern.edu account.
  6. Go to Settings > Accounts.
  7. In the “Get mail from other accounts” section, click Add a mail account you own. A small pop-up menu should appear.
  8. In the “Email Address” field, enter your full Gmail or @u.northwestern.edu e-mail address. For @u.northwestern.edu addresses, you must enter the official account name, using the FirstNameLastNameGraduationYear@u.northwestern.edu format.
  9. Click Next Step.
  10. On the next screen, fill in the following fields:
    • Username: Full e-mail address
    • Password: Gmail or @u account password
    • Pop Server:  smtp.gmail.com      
    • Port: 995
    • Check Always use a secure connection (SSL) when retrieving mail
    • If you would like to identify which messages came from your Gmail or @u account, check Label incoming messages and choose a label
  11. Finally, click the Add Account button.

Your Gmail or @u messages will now gradually be fetched into your @fsm Inbox. This total process may take anywhere from 30 minutes to 24 hours, depending on the amount of mail to be migrated.

Additional Information

Support Contacts

Support Contact:

IT Support Center
Central service desk for students, faculty, and staff.
847-491-4357 (1-HELP)
Submit a Support Request