If you are experiencing trouble logging into a NetID-authenticated system, please review the following checklist.
Is the service currently available? Check the Status of University IT Services page to determine if the University system or service is experiencing a scheduled or unplanned outage.
- Check that you are typing in your password correctly.
- Ensure that the caps lock key is not pressed.
- Make sure your browser is not auto-filling your password.
- Verify that your password is current at Check Your Password.
- If you need to change a forgotten or expired NetID password, go to NU Validate, enter your NetID, and click the Forgot your password? button.
Are you eligible to access the service? Several University systems and services, including software titles, have specific NetID eligibility requirements and may not be available for all users. Check with the IT Support Center at 847-491-4357 (1-HELP) to determine if your NetID is authorized for access.
Avoid "Forbidden" Error
Are you simultaneously connected to wired and wireless Internet? Have you physically moved your laptop while connected to a wireless network enough that it might have picked up a new network address? Are you using SSL VPN? If you get a "Forbidden" error trying to access a NetID-authenticated service without even being prompted for your NetID and password, it could be due to one of these common issues and not your NetID. Try quitting your browser, or using a different computer to access the service.
Are you trying to access a service from an off-campus location? Some services, such as the Kronos Time System, require you to either be on campus or use VPN from locations off campus. More information is available at Use VPN for a Secure Connection.
Are you trying to access a service from an off-campus location that's behind a firewall? It is not uncommon for companies and businesses to restrict authenticated access to sites on the Internet from computers on their network. Check with your company's IT department if you are having access issues at your non-NU workplace.
Some services, such as CAESAR, may require you to periodically clear your browser cache. More information is available at Managing Your Internet Browser.
Some services, such as NU Financials and NU Business Intelligence, require you to have completed a security form before you are permitted access to the system. Verify with your school or department business administrator that you have been granted appropriate access.
Many secure sites across the University's Web site require security certificates to ensure secure data transmission. Most modern Web browsers should experience no issues when accessing services and will receive the certificate automatically. If you are experiencing a certificate error, instructions on fixing this issue are available in the NU Online Passport Quick Reference.
IT Support Center
Central service desk for students, faculty, and staff.
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Last Updated: 16 April 2015