Trouble Logging In?

If you are experiencing trouble logging into a NetID-authenticated system, please review the following checklist.

Bullet: Check box with check NetID Password

  1. Check that you are typing in your password correctly.
  2. Ensure that the caps lock key is not pressed.
  3. Make sure your browser is not auto-filling your password.
  4. Verify that your password is current at Check Your Password.
  5. If you need to change a forgotten or expired NetID password, go to NU Validate, enter your NetID, and click the Forgot your password? button.

Bullet: Check box with checkEligibility

Are you eligible to access the service? Several University systems and services, including software titles, have specific NetID eligibility requirements and may not be available for all users. Check with the IT Support Center at 847-491-4357 (1-HELP) to determine if your NetID is authorized for access.

Bullet: Check box with check Avoid "Forbidden" Error

Have you changed your location after having signed into a NetID-authenticated system? If you receive a "FORBIDDEN" message when trying to access a NetID-authenticated service, it may be due your moving between wired and wireless connections or using VPN. Try quitting your browser and starting over to reauthenticate and access the service.

Bullet: Check box with check Off Campus

Are you trying to access a service from an off-campus location? Some services, such as the Kronos Time System, require you to either be on campus or use VPN from locations off campus. More information is available at Use VPN for a Secure Connection.

Bullet: Check box with check Firewall

Are you trying to access a service from an off-campus location that's behind a firewall? It is not uncommon for companies and businesses to restrict authenticated access to sites on the Internet from computers on their network. Check with your company's IT department if you are having access issues at your non-NU workplace.

Bullet: Check box with check Cache

Some services, such as CAESAR, may require you to periodically clear your browser cache. More information is available at Managing Your Internet Browser.

Bullet: Check box with check Security Form

Some services, such as NU Financials and NU Business Intelligence, require you to have completed a security form before you are permitted access to the system. Verify with your school or department business administrator that you have been granted appropriate access.

Bullet: Check box with check Security Certificates

Many secure sites across the University's Web site require security certificates to ensure secure data transmission. Most modern Web browsers should experience no issues when accessing services and will receive the certificate automatically. If you are experiencing a certificate error, instructions on fixing this issue are available in the NU Online Passport Quick Reference.

Bullet: Check box with check Cookies

Some services, such as the NU Online Passport, require that your browser be set to use cookies. More information is available at Managing Your Internet Browser.

Bullet: Check box with check Javascript

Many services, such as the NU Online Passport, use Javascript. Make sure your browser does not use any add-ons that restrict or disable Javascript.

Additional Information

Support Contacts

Support Contact:

IT Support Center
Central service desk for students, faculty, and staff.
847-491-4357 (1-HELP)
Submit a Support Request