LiveHelp Chat Support

LiveHelp support is available for faculty, staff, and students during NUIT Support Center business hours.  The instant message assistance program offers support for basic requests.

Specific issues that can be addressed via LiveChat include, but are not limited to:

• NetID password resets
• Questions about @u.northwestern.edu service
• Simple configuration questions about e-mail clients or WebMail
• Where to find information on the NUIT Web site

LiveHelp support is for basic support requests. For inquiries requiring more time or more in-depth attention, a phone or in-person session may be suggested.

Academic Year Hours:
Monday - Thursday: 8:00 a.m. - 8:00 p.m.
Friday: 8:00 a.m. - 5:00 p.m.
Saturday: 12:00 p.m. - 5:00 p.m.
Sunday: 12:00 p.m. - 8:00 p.m.

Break/Summer Hours: (after finals week)
Monday - Friday: 8:00 a.m. - 5:00 p.m.
Saturdays, Sundays, and University holidays: CLOSED

• Laptop ER
• Service Level Agreement

NUIT Support Center

Central helpdesk for faculty, staff, and students.
847-491-HELP (4357)
consultant@northwestern.edu