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IT Support Center

IT Support Center Assistance

The IT Support Center provides technical support and guidance on University services and resources to current members of the Northwestern community: students, faculty, staff, affiliates, and faculty retirees. 

Support for Students

If you are a current Northwestern student we will:

We do not provide the following services:

Support assistance is limited to one hour. If we can’t solve your problem over the phone or via chat, we may suggest that you visit our Laptop ER service in Norris University Center for hands-on support. If we determine that your issue is hardware-related, or something beyond our scope to solve, we will direct you to alternative support resources, which may include commercial technical support services. We are not responsible for troubleshooting networks outside Northwestern University and will refer you to your local Internet Service Providers if we conclude that your connectivity issues are not related to the Northwestern network.

Support for Faculty, Staff, and Affiliates

If you are a current faculty, staff member, or affiliate we will:

We will spend up to 30 minutes helping you with your University-owned computer. We will also provide best-effort support helping you configure your smart phone for Northwestern wireless, VPN and email. If we can’t solve your problem within that time, or if your issue involves a departmental resource, we will refer you to your local school- or department-based technical support group.

We do not support computers or other devices personally owned by faculty, staff, or affiliates. However, we will be able to direct you to alternative support resources, which may include commercial technical support services or your local Internet Service Provider.

Support for Faculty Retirees

If you are a faculty retiree from Northwestern we will:

We will spend up to 30 minutes helping you with your device. If we are unable to solve your problem within this time, we will direct you to alternative resources (including commercial technical support services) that may be able to provide more in-depth assistance. We are not responsible for troubleshooting networks outside Northwestern University and will refer you to your local Internet Service Providers if we conclude that your connectivity issues are not related to the Northwestern network.

Operating Systems Supported

If your device uses one of the following operating systems we will do as much as we can to solve your problem:

If your device uses another operating system or an older version of one we support, we may be able to provide best-effort troubleshooting support.

Last Updated: 2 March 2017

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