Multi-line Telephone

After an IP-based or traditional TDM telephone service has been established, a physical telephone must be chosen. While most users will use a single line telephone, multi-line sets are also available.

A multi-line phone is more robust than a basic single line phone in that is has additional buttons on the base that place features and additional phone lines at the user's fingertips.

Recommended Users

Multi-line phones are especially useful for administrators and receptionists where multiple calls may be coming in at one time, or more than one phone number needs to be monitored. Please be aware that multi-line telephones do not operate in the same way as single-line telephones; if a phone jack is activated for a single line phone, a multi-line phone will not work in it.

NUIT offers the following types of multi-line phones:

• A basic ten button set
• A ten button set with a display similar to a caller ID display
• A ten button set with an integrated speakerphone
• A ten button set with both a speakerphone and a display
• A Nortel IP-based 1140E set
  • 1140E Quick Reference Guide
  • 1140E User Guide
• A Polycom IP-based 550 set
• A Polycom IP-based 670 set

Also available as an option is a 30 button add-on to the side of the telephone set to allow you to manage additional phone numbers, especially in a reception environment.

Features

The following features are programmed on your TDM and IP-based telephone service:

• Call Waiting — When you are on the phone, the call waiting feature lets you know that a second call is waiting. You can answer the second call without disconnecting the first call, enabling you to use your telephone without missing important calls. You can alternate between the two calls, or release one of the calls. This feature is programmed by default with your phone service. If you choose not to use call waiting, you must specify so when you order your phone service.
  
• Call Forwarding — When call forwarding is activated, all calls made to your number are automatically forwarded to the phone number of your choice. You can turn call forwarding on and off as necessary:
  • Press the Call Forward button followed by the extension to activate call forwarding; the LED light beside the call forwarding button will be on
  • Press the Call Forward button a second time to deactivate call forwarding; the LED light beside the call forwarding button will turn off

If you have voicemail set up on your phone and activate call forwarding, missed calls will still be routed to your voicemail box. This feature is programmed by default with your phone service.

• Three Way Calling — Using the three way calling feature, you can either conference call with two numbers or you can transfer a call to another number. This feature is programmed by default with your phone service.
  
• Last Number Redial — The last number redial feature allows you to redial the last number that has been dialed by pressing one button. The telephone stores the last number dialed at the handset for each dialing.
  
• Music on Hold — Most phones have music playing when a caller is placed on hold.
  
• Auto Display (IP-based Only) — This feature allows you to see information about your current call and the features that are being used on your telephone. The number of an incoming call will also be displayed, if the number has not been blocked.

For more information on how to use these features and to see what other features are available, please see User Guides.

Requirements

Buildings must have NUIT telephone service available and an existing jack. If the desired jack has another service active in it, such as data service, it will need to be deactivated before the new service can be activated.

Ordering

To order phone service including a new phone number, a University work order contact must submit the request using the CONDUITS Online Order Form. All orders must include:

• Type of multi-line phone requested
• Desired Features for the multi-line phone
• Location information, including:
  • Building
  • Floor
  • Room
  • Jack Number (or description of jack location)
• Subscriber information (who will be using the phone), including:
  • Subscriber name
  • Subscriber NetID
• Chart of Accounts billing number

To order a new handset for an existing phone number, please follow the instructions above, but also provide:

• Existing phone number