Single Line Telephone

A single line phone is a basic phone, such as users might find in their own homes, made up of a handset and base with a keypad. Though the basic single line phones are simple, they can allow for additional features as required to suit the user's needs.

Features of single line phones are accessed through keypad commands beginning with either the star or pound keys. You must "flash" the switch hook to activate features for calls in progress. The switch hook is the button on the set which detects that the handset has been returned to its cradle when you hang up.

To "flash" the switch hook while a call is in progress, fully depress the switch hook for one second, and release it. You will hear a stutter dial tone followed by a standard dial tone confirmation that the switch hook has "flashed."

Cost

Service & Equipment Charge List (PDF)
Affiliates Service & Equipment Charge List (PDF)

Features

The following features are programmed on your telephone by default:

• Call Waiting — During a call, call waiting lets you know that a second call is waiting. You can answer the second call without disconnecting the first, enabling you to use your telephone without missing important calls. You can alternate between the two callers, or release one of the calls. This feature is programmed by default with your phone service. If you choose not to use call waiting, you must specify your needs when ordering your phone service.
• Call Forwarding — When call forwarding is activated, all calls made to your number are automatically forwarded to the phone number of your choice. You can turn call forwarding on and off as necessary:
  • Dial *91 followed by the extension to activate call forwarding
  • Dial *92 to deactivate call forwarding
  If you have voice mail set up on your phone and activate call forwarding, missed calls will still be routed to your voice mail box. This feature is programmed by default with your phone service.
• Three Way Calling — Using the three way calling feature, you can either conference call with two numbers or you can transfer calls to another number. This feature is programmed by default with your phone service.

For more information on how to use these features and to see what other features are available, please see the Features Reference Guide for Single-line Telephones.

Options

• Wall phone — The standard single line telephone is a desk phone. As an alternative, wall phones can be requested as needed.
  Note: There is an additional charge to install a new outlet to accommodate the wall phone if you do not already have a wall outlet.
• Speakerphone — A single line telephone with a speakerphone is available. Models vary depending on availability.

Requirements

To install a single line phone, the building must have NUIT telephone service available and an existing jack. If the desired jack has another service active in it, such as data service, it will need to be deactivated before the new service can be activated. 

Ordering

To order phone service including a new phone number, a University work order contact must submit the request using the CONDUITS Online Order Form, which you can access from the CONDUITS Online Login Page. All orders must include:

• Location information, including:
  • Building
  • Floor
  • Room
  • Jack Number (or description of jack location)
• Subscriber information (who will be using the phone), including:
  • Subscriber name
  • Subscriber NetID
• CUFS billing number

To order a new handset for an existing phone number, please follow the instructions above, but also provide:

• Existing phone number