Voice Mail

Voice mail lets callers leave messages while recipients are away from their desks or on other calls. NUIT offers five voice mail services to suit faculty, staff, and NU departments' needs. NUIT can also provide Transfer mailboxes, which can combine voice mail message from multiple extensions in one box, and ECPs (Enhanced Call Processing systems), which are Callers Menus available to departments that receive high call volume.

Service Options

Additional Voice Mail Options

• Transfer Mailboxes can connect one mailbox to another, allowing a person who answers more than one phone number to receive all voice mail messages from these phone numbers in a central location. It is important to note that when voice mail messages are combined in one voice mailbox, users will not have a way to know which of their phone numbers was originally dialed by the caller.

  This type of mailbox is valuable for those who have offices in multiple locations or for those responsible for answering more than one phone number and wish to have all telephone messages collected in one mailbox, rather than checking multiple mailboxes throughout the day. The transfer mailbox will forward any messages that it receives to a primary mailbox.

• Callers Menus, also known as ECPs, or Enhanced Call Processing systems (For Departments Only), provide rapid routing of incoming calls to specific extensions, departments, mailboxes, applications, and informational resources within an organization. ECPs can be configured to offer a caller up to nine options, plus the option of dialing an extension or entering a mailbox number.

  Callers Menus allow callers to route themselves to specific people, departments, or information points by dialing a single digit, an extension number, or a mailbox number. Depending on what a caller chooses, destinations may include one or more ACD queues, information-only boxes, individual extensions, and message-taking boxes. ECPs are especially helpful where labor savings and elimination of repetitive information provision are the targets.

Cost

Options

For more documentation on using voice mail please refer to Voice Mail Quick Reference Guide and Voice Mail - Getting Started.

• Message Waiting — A visual LED light on your NUIT multi-line telephone that alerts you when someone has left a message in your NUIT voice mailbox. Single line phones can be programmed to sound a "stutter dial tone" upon lifting the handset when you have messages in your voice mailbox.
• Call Forwarding - Manual — When this feature is activated, all calls made to your telephone number are forwarded automatically to a telephone number of your choice. This is a manual feature that overrides any pre-programmed forwarding information. Any missed calls would still go to your voice mailbox.
• Message Notification Paging — Voice mail's message notification feature can page you when new messages are delivered to your mailbox. If you opt to have this option activated, it will page you any time your voice mail notification schedule is on - even if your paging status is "out - not available."

Ordering

To order voice mail service, a University work order contact must submit the request using the CONDUITS Online Order Form, which can be accessed from the CONDUITS Online Login Page. All orders must include:

• Voice mail subscriber name
• Voice mail subscriber NetID
• Telephone number with which the voice mailbox will be associated
• Chart of Accounts number
• Type of voice mail service requested
• (If transfer mailbox) Mailbox to which calls will be transferred