Skip to main content

Northwestern Begins New Voice Service Pilot in January

Posted Date: 7 Dec 2015

Effective Date: 11 Jan 2016

In support of the University’s commitment to ensure the consistent and efficient delivery of voice services, Northwestern Information Technology has begun a multi-phase project to provide a new voice solution for the University to replace the legacy voice solution that will reach the end of life in fall of 2018. The new solution will offer improved flexibility and greater mobility in managing phone calls. In addition, the new system will enhance collaboration, increase network efficiency, reduce operational costs, and improve scalability for future growth.

In preparation for this project, a request for proposal was carried out by the Voice Platform Replacement Working Group under the direction of the IT Governance Infrastructure Advisory Committee. As a result, Cisco Systems and Microsoft were selected to pilot their voice services.

The initial Pilot phase of the project will begin January 11, 2016. Identified faculty and staff representing schools and departments will participate in two consecutive pilots—one for each system. Information gathered about their user experiences will be used as part of the evaluation criteria.

A phased migration to the new voice platform is planned to take place between spring 2016 and fall 2018.

Project Communications

Over the expected 18-24 month duration of the project, ongoing communications will be provided to the general University community as the project progresses.

Regular project status updates will be made to the IT Project: Voice Platform Replacement web page as new information becomes available.

Additional Information:
Back to top