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Telephone Service Interruption Affecting Evanston South Campus – August 22

Posted Date: 22 Aug 2016

Modified Date: 25 Aug 2016

Effective Date: 22 Aug 2016

Status Update

August 25, 2016, 10:11 p.m. - All analog telephone services restored.

August 25, 2016 8:45 a.m. - Work continues and service is now 85 percent restored.

August 24, 2016, 8:25 a.m. - Work crews continued throughout the night to make repairs to the cables. Impact to the campus was less than anticipated. Rain is expected throughout the day today which may incur work delays however, we anticipate complete restoration of services by late afternoon tomorrow, August 25.

August 23, 2016, 3:25 p.m. - At 5:00 p.m. the remaining operational cable wires will need to be cut in order to prepare for the final cable splicing operation. Shortly after the cable is cut, all analog phones in the affected building listed below this message will be out of service. We anticipate this stage of the repair to continue at least through end of business day on August 24. Service will be slowly restored as connections are re-established. 

August 23, 2016, Noon - As of 12:00 p.m. Northwestern IT continues to repair the damaged cables. It is anticipated that the service outage for the affected locations will continue until at least August 24.


Northwestern Information Technology has learned that a communications cable has been unexpectedly cut by construction crews working on Sheridan Road causing a disruption of analog telephone services affecting some locations on the Evanston south campus. Voice over IP services and data network services are not affected by this incident.

Estimated time of repair is unknown however, we anticipate that this outage will continue at least through the end of business day on Tuesday, August 23.

Locations which may be affected include:

1800 Sheridan-Evans Alum

1800 Sherman

1801 Hinman

1801 Maple

1808 Chicago

1809 Chicago-Hardy House

1810 Chicago

1812 Chicago

1810 Hinman

1812 Hinman

1813 Hinman

1815 Chicago

1818 Hinman-Brentano Hall

1820 Chicago-Allison Hall

1820 Sheridan Rd-Jones

1823 Sherman

1835 Hinman

1838 Chicago

1870 Sheridan-Millar-Prks

1915 Maple-Engelhart Hall

405 Church

515 Clark

555 Clark

601 University Pl

633 Clark-Rebecca Crown

700 University-Lutkin

711 Elgin Rd-Music Admin

720 University-Human Res

726 University-Chapin

906 University Pl

910 University Pl

920 University Pl


Technology Leaders and UNITS Representatives have been notified and are in touch with their business units. New updates will be available on the Status of University IT Services web page.

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