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Our mission is to develop and deploy technology that will support the University's growing and changing requirements. Cyberinfrastructure integrates critical infrastructures, including data storage, computing services, cloud services, networks, data center facilities, and the distributed services necessary to support the University's teaching, business, and research requirements. This includes on-premises infrastructure along with a shift to cloud vendors. Goals for Northwestern University Cyberinfrastructure include:

Cyberinfrastructure services are listed in the Northwestern IT Service Catalog within the Communication & Collaboration and Infrastructure sections.

David Carr

Associate Vice President


Reporting to the Associate Vice President of Cyberinfrastructure, areas within Cyberinfrastructure include:

Collaboration Services

Scott Pitts

Associate Director


Collaboration Services plans, operates, and maintains the University's collaboration infrastructure. Collaboration services include email, calendaring, messaging services, and video collaboration. In addition to the collaboration suite of services, the team provides architectural strategy and administration for the University's enterprise Splunk infrastructure.

Platform Services

Steve Kwak



Platform Services establishes the architectural strategy and deploys and maintains the infrastructure that supports the computing and storage environments of the University. Responsibilities include support for computing, storage, database, monitoring, and backup infrastructure.

The team is also responsible for supporting third-party cloud services and performs system administration for the University's enterprise software applications and Quest High Performance Computing environment.

Platform Services units include Distributed Application Platform Services (DAPS), Database Platform Services (DBA), Platform Services Infrastructure (PS INF), Research Computing Infrastructure (RCI), Monitoring and Management Services (MMS), Cloud Operations (CloudOps), and Cloud Strategy.

Service Operation

RuthAnn Ostrowski



Service Operations provide 24x7 monitoring and support for all campus services, data center facilities, and campus networks. The team also is responsible for data center facility operations and engineering, job scheduling service support, vendor relationship management, and Information Technology Incident and Problem Management processes.

The Service Operation units include Quality Control (QC), Vendor Project Management (VPS), Data Center Facilities Engineer (DCFE), and the 24/7 Service Operation Center (SOC).

Telecommunications and Network Services

Julian Koh

Associate Director


Telecommunications and Network Services (TNS) designs, operates, and maintains the University's networks for voice, data, cellular, wireless, and video services along with connectivity to regional and national networks.

The team also is responsible for the campus load balancing infrastructure and operations of the campus firewalls.

Telecommunications and Network Services units include Field Operations, Network Engineering and Services, and Unified Communications.

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