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Voice Platform Migration Overview

Welcome to the Voice Platform Replacement migration web page. Here you will find detailed information about your migration to the new Cisco phone system including training opportunities, user guides, a list of Cisco phones and compatible headsets, and where to go for additional support.

It is important to note that the University’s migration to the new phone system will occur over a 24 month period. Northwestern IT is partnering with schools and department to determine their specific migration timeline. Migration Timeline

Learn more about this University-wide initiative by visiting Talking Points: Voice Platform Replacement

What to Expect

Approximately two weeks before your school/department is scheduled to migrate, you will receive an email providing you with the date and time of your migration, training opportunities, how-to guides, and other support documentation.

Prior to your migration, a Northwestern IT technician will visit your desk to remove your existing phone, install the new phone and/or provide you with your headset, and provide a printed user guide. The phone will be connected to your existing data network port, and your PC or laptop will tether off the phone. The Cisco phones will support a 1 Gbps (gigabit per second) connection to your computer.

You  will receive a confirmation email of your migration with reminders and links to documentation and on-line support resources. You will also receive an auto-generated email to confirm that your voicemail has been moved.


In-person Training: You are strongly encouraged to attend an in-person training session. These sessions are led by Cisco instructors to provide hands-on training on the Cisco phone, Cisco Jabber, use of the Self-Care Portal, and an introduction to WebEx, a cloud-based meeting tool for hosting and attending online meetings. Attendees will be provided user guides during each vendor led training session. See Support Resources.

If you manage multiple phone lines, notify the instructor of your role and they will be able to include several key items tailored to your work experience for items such as:

For a list of courses sessions and to register, visit MyHRLearn: Cisco Voice Workshop.

Online Training: For those unable to attend in-person training, or to get a refresher from the in-person training session, Computer Based Training (CBT) sessions are available. See Support Resources.

Post Migration

Once you have your new phone, we encourage you to utilize the tools available to you to make calls and explore the various capabilities.

Support Resources

Get Help

For all questions or issues, call the IT Support Center at (847) 491-4357 (1-HELP) or e-mail  and identify yourself as an end user on the Cisco Platform.

Last Updated: 14 November 2019

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