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IT Support Integration Overview for Weinberg College

Over the past several months, planning discussions between the Weinberg College of Arts and Sciences and Northwestern IT have progressed in an effort to enhance IT support for the College's faculty and staff. In January 2019, the College and Northwestern IT entered into an agreement to combine IT support efforts to better serve the Weinberg College community.

The project will occur in two phases, starting with the expansion of IT support options, specifically phone support, on February 28, 2019. The second phase of the project includes the transition of IT support resources from the College into Northwestern IT.

Northwestern IT also currently collaborates with Pritzker School of Law and Feinberg School of Medicine to provide telephone support for their respective faculty and staff.

Key Benefits

By integrating Weinberg College IT support with Northwestern IT, the project provides the College's faculty, staff, and students with:

Affected Users

Weinberg College faculty, staff, and students who request IT support.

Frequently Asked Questions

Why is Weinberg College integrating their IT support with Northwestern IT?

This partnership is all about providing enhanced service to the Weinberg College and IT-served community. Combining support resources allows for a greater total pool of support resources, and just like the College's IT staff, Northwestern IT is focused on providing high-quality service to the community.

How will I benefit from this change?

You will now have additional support options not previously available, including Northwestern IT phone support, access to a larger pool of support consultants to meet your IT support needs, a single point for endpoint management, and access to the IT Knowledge Base as a self-help option.

Will I still be able to request help from the same people?

Absolutely. You will still be able to contact the same staff members in Weinberg IT who have provided support for you in the past. The main difference is now you have the option to call the IT Support Center at 847-491-4357 (1-HELP).

I heard that Weinberg IT staff is moving to IT's Technology Support Services team. Is this true?

As part of the integration, six full-time employees from Weinberg College IT will transition to Northwestern IT's Technology Support Services team this spring and remain focused on the College's IT needs.

When will these changes occur?

The entire integration will occur in two phases. The first phase begins February 28, 2019 with the addition of phone support from Northwestern IT to the Weinberg College community.

The second phase will occur in spring quarter and includes further integration of support resources, although this direct change should not negatively impact faculty, staff, and students who are supported by the Weinberg IT team.

What other IT support changes can I expect?

As we work together to provide support to the community, additional services may be possible, including more ready access to software, quicker times to deploy new computers, and more options for support.

Is this the only area of support that will change?

This is the only planned transition at this time. However, Weinberg College and Northwestern IT do regularly look for opportunities to collaborate on shared goals and initiatives, so, while no other changes are proposed at this time, future collaborations are possible.

Will other schools/units be integrated with Northwestern IT?

Weinberg College and Northwestern IT are voluntarily partnering on this effort. At this time, there is no plan to further integrate other schools or business units into this model. However, should this effort be successful, other units may wish to adopt this model.

Does this change have anything to do with recent cost-containment efforts?

No. This collaboration is not the result of any budget condition, but rather an intentional and strategic decision to provide better overall support and service to the Weinberg College community.

Last Updated: 31 January 2019

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