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Northwestern IT by the numbers

Northwestern IT by the Numbers

Northwestern IT by the Numbers - Overview

Research

$740.2M Sponsored research supported
2,925 Central Research Computing users (Quest)
1,247 Research Data Storage unique named users with access to RDSS
6,104 Workshop attendees
7.5PB RDSS data + 2.6PB Quest data=10.1PB Total research data
24,792 Processor cores available on Quest

Teaching and Learning

962,000 Panopto content views
3,011 Classroom tech support tickets resolved
408 Registrar and departmentally controlled classrooms
40 Classrooms equipped for hybrid learning
14,864 Town hall and workshop registrants
2,100 Instructors trained to move courses online (March to August)

Canvas

3.74MTotal log ins
102,500 Assignments
30,572 Unique students
86,030 Discussion topics
9,698 Course sites

Communication and Collaboration

1.69PB File storage in Northwestern Box
1.3B Annual email volume for MS Exchange
215 Digital displays
1,281 Newly created NUsites
6.6M Number of web conferences

Zoom

725,617 Meetings
249.7M Meeting minutes
4.68M Meeting participants
1,193 Webinars

Infrastructure

190 Countries connected
23,360 VPN users in last six months
3,237 Hosted and managed servers
7,085 Wireless access points
92,010 Peak unique wireless devices/per quarter
17,500 Campus telephones
9,911 Voicemail mailboxes
50,000 Telephone calls processed per week

Administrative Systems

$18.6B Dollars processed
940,000 Financial transactions
118M Web service transactions
583,630 Reports run
$576M Financial aid dollars processed
540,000 Student-based transactions

Security

807.5M Fraudulent emails blocked
10.4M SSO log ins
68,000 NetIDs assigned
964.3M Threats blocked at firewall
4.8M Multi-factor Authentication transactions for password security

Professional Services

73,000 Service Desk transactions
- 50% Email
- 50% Phone
2.3M Knowledge Base inquiries
412 Videos produced

Computer and Device Management

15,400 Devices centrally backed up
9,600 Devices managed in central endpoint management platforms
3,100 Devices managed and supported by IT
5,750 Endpoint Device Management tickets resolved

Figures for FY20 (September 2019 – August 2020).

Last Updated: 3 February 2021

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