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Delivering exceptional customer experiences

Work with Northwestern IT

Student Employment Opportunities

We are seeking self-motivated, high-energy students with a real passion for technology and customer service to join our team.

See the list below for current openings across Northwestern IT: 

Student Customer Support Consultant

  • Department: Technology Support Services
  • Number of Open Positions: n/a
  • Base Wage: $13.00*
  • Deadline to Apply: Always accepting resumes 

We are seeking self-motivated, high-energy students with a real passion for technology and customer service to join our Support Center consultant team. The Customer Support Consultant role will challenge you to learn the art of customer service while improving your technical skills in a dynamic environment. In this role, you will ensure daily service desk management through analysis and resolution of helpdesk tickets. You will provide first level support for NetID, email, network connectivity, multimedia and digital media production and application issues; escalate complex problems to the appropriate groups or staff; and engage in service improvement initiatives to enhance customer experience. This is an opportunity to develop a broad knowledge of technology and soft skills that can be transferred to any future career choice, or used specifically in a career in Media production or the Information Technology Service Industry.

Summary Responsibilities
Technology Support Center
  1. Provide technical support for Northwestern students, faculty, and staff at the Technology Support Centers in 1800 Sherman and the University Library. Manage and resolve critical customer incidents, requests, and escalations received through various communications (e.g., via phone call, email, walk-in, system software).
  2. Deliver proactive and efficient customer service such that users not only receive the help they need, but are better equipped to solve their problems in the future.
  3. Attend weekly training sessions to gain required knowledge needed for technical troubleshooting, to receive information on organizational policies and procedures, and to improve customer service skills.
  4. Provide on-site support for academic year “event-specific” activities.
  5. Provide routine maintenance of computer lab equipment.
  6. Comply with Northwestern University and Information Technology policies, procedures, and standards of ethics and integrity.
Qualifications

Minimum Competencies: (Skills, knowledge, and abilities.)

  1. Possess superb communication (written and verbal), interpersonal, and analytical skills.
  2. Ability to work 8-12 hours per week.

Preferred Competencies: (Skills, knowledge, and abilities)

  1. Freshman status students with a desire to work in a customer focused Support Center.
  2. Prior knowledge of, and experience in a customer support role.
  3. Proven knowledge of computing and networking technologies (e.g., Windows, macOS, iOS, Android).
  4. Background in radio and television production or advanced multimedia design.
  5. Familiarity with programs like Photoshop and Adobe Premiere.

*Consultant base wage is $13.00 per hour. Consultants are reviewed twice during the academic year, and are eligible to receive between $0.10 and $0.50 at each review, for a maximum yearly raise of $1.00. In addition, consultants have multiple opportunities for advancement toward roles requiring heightened responsibility and increased pay. There are also opportunities for summer employment.

Apply Here

Student Video Specialist

  • Department: Media & Technology Innovation
  • Number of Open Positions: n/a
  • Base Wage: $12.50
  • Deadline to Apply: Always accepting resumes 

As key members of the Media and Design team, Student Video Specialists work on video, audio, animation, and graphics projects for clients across Northwestern. As a part of our team, you will develop and learn new skills in media creation. Students of all years are welcome to apply! You should have interest and skill in at least one of the following areas: video production, video post-production, animation, graphic design, lighting, cinematography, and photography.

Summary Responsibilities
Media & Design Production
  1. Post-production for media including, but not limited to, live events, promotional videos, and Massive Open Online Courses.
  2. Serve as a production assistant, camera operator, or other duties in the studio or on-location.
  3. Comply with Northwestern University and Information Technology policies, procedures, and standards of ethics and integrity.
Qualifications

Minimum Competencies: (Skills, knowledge, and abilities.)

  1. Familiarity with programs like Adobe Premiere and Photoshop
  2. Possess excellent attention to detail
  3. Ability to work 8-12 hours per week

Preferred Competencies: (Skills, knowledge, and abilities)

  1. Freshman or Sophomore with a desire to increase their skill in production and post-production
  2. Experience with video production environment
  3. Ability to troubleshoot hardware and software issues
  4. Skill in design or animation
  5. Ability to lift at least 20 lbs of equipment for on-set production

To apply, please submit Student Video Specialist Job Application form to md-production@northwestern.edu

Apply Here

Audio/Visual Student Technician

  • Department: NUIT Audio/Visual Technology and Services
  • Number of Open Positions: Rolling hiring
  • Base Wage: $12*
  • Deadline to Apply: Always accepting resumes

We are seeking diverse students who enjoy exploring technology and have a passion for customer service to join our AV Technical consultant team.

In this role, you will guide clients in the operation of presentation and conferencing systems in supported spaces, collaborate to solve complex problems, and engage in service improvement initiatives to enhance customer experience.

This is an opportunity to work on a highly diverse team to assist a wide range of professors and departments across the university. You will develop a broad range of technical skills, soft skills and potentially leadership skills applicable to any future career choice.

Summary Responsibilities
  1. Provide technical support for Northwestern students, faculty, and staff in NUIT supported technology spaces across Evanston and Chicago campuses. Manage and resolve critical customer incidents, requests, and escalation.
  2. Deliver proactive and efficient customer service, such that users receive the help they need, and are better equipped to independently solve problems.
  3. Attend weekly training sessions to gain required knowledge for technical troubleshooting, receive information on organizational policies and procedures, and to improve customer service skills.
  4. Provide routine quality checks and maintenance of A/V equipment.
  5. Leadership opportunities available. 
  6. Comply with Northwestern University and Information Technology policies, procedures, protocols and standards of ethics and integrity.
Qualifications

Minimum Competencies: (Skills, knowledge, and abilities.)

  1. Possess superb communication (written and verbal), interpersonal, and analytical skills.
  2. Willingness to learn Audio/Visual and computer technologies.
  3. Ability to work minimum 10 hours per week.

Preferred Competencies: (Skills, knowledge, and abilities)

  1. Freshman or Sophomore status students with a desire to work in a customer focused work environment.
  2. Some experience in a customer support role.
  3. Some experience with any A/V presentation technology.
  4. Proven knowledge of computing technologies (e.g., Windows, macOS, iOS, Android).

*Consultant base wage is $12.00 per hour. Consultants are reviewed twice during the academic year with opportunities for raises. In addition, consultants have multiple opportunities for advancement toward roles requiring heightened responsibility and increased pay. There are also opportunities for summer employment.

Apply Here

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.

Have a question about any of these opportunities? Send us a message

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