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IT Support Center Consultant Job Application

Thank you for your interest in applying to be an IT Support Center consultant! Please answer all questions to the best of your ability, consulting external resources when necessary or appropriate.

* = required field

About You

Name: *
Phone Number: *
NetID: *
Student ID: *
Northwestern School: *
(Weinberg, Bienen, etc)
Anticipated Graduation: *
(term and year)
Major: *
Email Address: *
Are you able to work 8-10 hours per week? *
How many hours per week would you prefer to work? *
Do you have Work-Study funding? *
Are you an international student? *
If you are an international student, do you have a Social Security card? *
Do you currently have a job in another Northwestern department? *
Do you plan on keeping that job (i.e., holding two jobs)? *
Are you able to return to campus for the start of Wildcat Welcome Week in September? *
Are you interested in working over the summer? *
How did you learn about this job? *
(check all that apply)

Friend's name, if applicable:

Employment and Volunteer History (most recent first)

Each position should include:
Job Title, Dates, Employer, and Duties (including customer service aspects of position)

First Position: *

Second Position:
If applicable

Third Position:
If applicable

Background Questions

What do you hope to gain from working in the IT Support Center? What do you think you have to offer? *

Describe an experience in which you participated on a team, whether it was in an academic, extracurricular, work group, or athletic environment. How did you contribute to this team? *

Describe a situation in which you had to enforce a policy or rule despite the objections of the client, customer, or user. What approach did you take to address the issue? If you have customer service experience from a previous job or volunteer position, please use an example from that environment. Otherwise, use an example from a team or a class and describe a situation with a classmate or team member. *

Describe a time when you had to explain a complicated problem or process to someone with little understanding or background knowledge. How did you approach the situation? What did you do to help the person understand? If you have not had such an experience, explain what you would do. *

What types of puzzles do you enjoy working on? Why? *

Technical Questions

Now that you’ve moved into your new dorm room, you want to get your printer on wifi. Outline the steps you would take to get your printer set up in Northwestern's wireless environment. *

What is phishing? List some specific ways in which someone might be able to distinguish a legitimate message from a phishing attempt.*

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