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SharePoint Known Behaviors and Recommendations

Accessing SharePoint from External Domains

Behavior: Using Internet Explorer to access Northwestern Share on a PC using a domain other than the Northwestern “ADS” domain may not work, since the workstation might try to authenticate into SharePoint using the external domain or local workgroup. Using just a NetID may result in the PC trying to authenticate as “external domain\NetID” which will cause a login failure.

Resolution: Add “ADS\” in front of the user NetID if the NetID alone does not work when attempting to log in from an external domain e.g. “ADS\abc123”.

Blocked File Types

Behavior: Microsoft prohibits certain file types from being uploaded to or stored in SharePoint. 

Resolution: Zip any restricted file types prior to uploading, since .zip files are an acceptable format to store in SharePoint.

Chrome on Mac SharePoint Browser Plug-in Compatibility

Chrome browser displays pop-up message "Could not load SharePoint Browser Plug-in" when accessing the environment on a Mac with Office installed. At this time, there is no known impact to SharePoint site functionality when using Chrome on Mac beyond the display of this message.

Error Viewing Second Page of Comments

Behavior: When attempting to view comments beyond the first ten showed on a page from a list view, an error is produced upon trying to click through to the second page of comments.

Resolution:  Select the comments section of the specific "Entry" to scroll through all comments.

  1. Click on the "Entry" heading
  2. Scroll to the bottom of the page
  3. Click right arrow to display the additional page(s) of comments

Firefox 30 Mac SharePoint Compatibility

Behavior: When accessing Northwestern Share with Firefox 30 on a Mac pages may not load, instead showing an error such as: "You are not authorized to view this page” or "401 UNAUTHORIZED". Users with passwords longer than 25 characters may also not be able to log into SharePoint using Firefox on a Mac.

Resolution: Use Safari or shorten NetID password to fewer than 26 characters, and follow the steps below to enable SharePoint authentication in Firefox:

  1. Type "about:config" in the address bar
  2. Press Enter
  3. Click button promising to be careful
  4. In the search box above the list, type "ntlm"
  5. Double-click network.negotiate-auth.allow-insecure-ntlm-v1 preference to switch from false to true
  6. Open new tab and log into

Internet Explorer 11 SharePoint Compatibility

Behavior: When accessing SharePoint with Internet Explorer 11 certain features may not function correctly including:

Resolution: Use Internet Explorer 11 in compatibility mode to access SharePoint:

  1. Press ALT+T when viewing your SharePoint page
  2. Click Compatibility View Settings
  3. Click Add to add active SharePoint site to list of pages to access using compatibility view
  4. Click Close

Adding a SharePoint Site in Office Mobile on an Android Device Running Lollipop

Behavior: When adding a SharePoint site within the Office Mobile app for Android, running Lollipop, there is an error - “Can’t connect to the server. Your device might be missing the required security certificates for this server.”

Resolution: Add the site using Office Web Apps directly from your Android internet browser.

Opening Documents from SharePoint in Office Applications (Word, Excel, PowerPoint, etc.)

Behavior: Receive "webpage cannot be displayed" error message when trying to open a document from SharePoint Online using an Office 2010 application.

Resolution: Download and install Office 2010 Service Pack 2 or open the Office document using Office Web Apps directly from your internet browser.

My Site Profile Picture not Currently Available

Behavior: My Site profiles at currently do not contain user WildCARD headshot photos.

Resolution: None at this time. Collaboration Services is investigating the possibility of automatically populating the My Site headshots directly from Active Directory.

New SharePoint Access Delay for Existing Users When Updating Permissions Using Groups and Distribution Lists

Users already active in SharePoint may not receive new access rights for up to six hours if they are granted new permissions as part of an Active Directory (AD) group or Exchange Distribution list. The SharePoint servers are set to update AD groups and distribution every six hours, but this delay should only affect users who have accessed SharePoint before and are being added to an existing access AD group already in SharePoint.

Last Updated: 7 November 2017

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