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Systems Monitoring Services

Systems monitoring at Northwestern, consists of several “opt-in” services and notification tools that provide application and functional support staff the ability to oversee the performance and health of University applications and to respond to events or issues associated with them.

Monitoring

The performance and health monitoring service can monitor nearly any device visible to the network, including routers, switches, firewalls, and servers. Monitored devices can be located anywhere on campus, off campus, or in the cloud.

Using the service, support staff can:

Benefits and Features

The service includes pre-built monitors for the most widely-used applications. Monitoring staff can also develop custom monitoring for devices or applications not currently offered.

Additional monitoring benefits and features include:

On-Call Staff Notifications and Alerts

Scheduling on-call staff rotations and alert escalations are managed through a single interface that offers on-call staff the ability to create and manage team rotation schedules and alert escalations and choose how to be notified—from a smartphone app, email, or text message.

Staff can schedule “quiet times” and arrange temporary on-call coverage for their teammates, allowing staff to stay connected and react quickly to resolve problems or to address any potential performance issues.

How to Request Service

To request access, complete the Systems Monitoring Request Form. While completing this form, you will have the option to add the on-call notification tool.

Within one business day you will be contacted by a Northwestern IT systems engineer to establish your account and set up a time for a demonstration and training.

Last Updated: 1 March 2018

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