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Cellular Services

Installation and improvement of in-building cellular service is completed as part of construction and renovation projects. There is no additional cost to end users to use existing in-building cellular service beyond the costs incurred with your carrier.

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This service is provided at no cost. 

How to Report a Cellular Service Issue 

Northwestern IT continues to remediate cellular service as problem areas are identified and funds are allocated.

To report a cellular service problem inside a building, please email the IT Support Center at (preferred) or call (847) 401-4357 (1-HELP) and include the following information:

  1. Cellular service provider used (AT&T, T-Mobile, Verizon or Sprint);
  2. Manufacturer and model of phone used, and age of phone;
  3. Building and room number where the problem occurs;
  4. Problem being experienced, e.g., have bars but can’t receive calls, or dropped calls, etc.
  5. Approximate time frame when problem began.
  6. Lastly: Please also turn off Wi-Fi, then try and do a data session (YouTube, etc.) to see if you can stream video.
    1. Did video work?
    2. Please now try to make a phone call with Wi-Fi off. Did the call work?

Discounts for Cellular Service Plans

Northwestern offers discounts for most major cellular service plans through the WildCARD Advantage program.

Northwestern IT neither endorses nor recommends any cellular phone vendor or service. Call quality may vary based on the individual cellular provider and is not controlled or managed by Northwestern IT.


Last Updated: 1 March 2019

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