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Telephony

Telephony includes phone and voice service offerings, including desk phones, voicemail, cellular antenna service, and call center management.

Service Offerings

Voice Services

Northwestern Information Technology provides traditional phone services to the Northwestern community that include desk phones, conference room phones, voicemail, and software phone clients. Custom configurations for analog voice service or SIP connections can also be provided upon request and consultation.

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Cellular Services

At Northwestern, AT&T, Sprint, T-Mobile and Verizon are the main cellular service providers serving the Chicago and Evanston campuses. Each carrier maintains cell towers across the campuses to provide service to their customers.

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Call Centers

Call center services enable groups to create menus, queues, and routing that help direct and control incoming calls to a group of agents.

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Service Owner

Telecommunications & Network Services

Last Updated: 16 May 2019

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