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Amazon Web Services

Northwestern provides access to Amazon Web Services (AWS)via the Internet2 NET+ AWS offering. NET+ AWS offers the following benefits:

In order to realize these benefits, AWS accounts owned by Northwestern units must be created via the Public Cloud Account Request (for new accounts) or moved into the Northwestern account structure (for existing accounts).


Sandbox Access

Northwestern IT operates a “sandbox” AWS account that provides faculty and staff an environment to learn about and experiment with AWS products and services. It is provided free of charge, though Northwestern IT will work with users to keep spending to a minimum.

All access to the sandbox account and resources created within it expire after 30 days.

The AWS sandbox account is a shared resource meant for experimentation and learning and cannot be used as a dev/test or production environment. Additionally, it is a shared environment so users must be considerate of each other and not modify or delete resources created by others.

AWS sandbox account access can be requested by contacting the AWS Cloud Operations Group.

Getting Support

Northwestern IT does not provide support for AWS accounts. The following options are available for support:

AWS Developer or Business Support Plan (Recommended)

AWS offers support plans starting at $29/month. It is possible to enroll in a support plan and create a support ticket with AWS, then un-enroll in the paid support plan when the ticket has been resolved. You will then be charged only for the period that the support plan was active. To enroll, follow these steps:

  1. Log in to with your root account email address and password. Your root account email address will be something like “”. If you do not have the password, you can reset it by clicking the “Forgot your password” link on the AWS console login page. The password reset message will be sent to the root account email address, which should forward to the account’s technical contact.
  2. On the top right of the AWS console menu, click your account name, then click “My Account”
  3. Scroll to the bottom of the Account Management page and locate "Manage AWS Support Plans and click link.
  4. Click the “change plan” link, select the plan you want, and click the “save plan” button.

For questions or help with this process, email

DLT Business Support

DLT is the reseller that provides AWS accounts to Northwestern. DLT offers operational support for AWS for a 10% monthly surcharge on all AWS spending per account. To get started with DLT support, email and request DLT business support.

Community Support

Members of the Northwestern Cloud Community of Practice may be able to answer your questions. See below for information about joining the Cloud Community of Practice.


The following are resources available to Northwestern community members using or considering AWS accounts.

Northwestern Cloud Community of Practice

All IT practitioners across Northwestern with an interest in cloud computing are invited to join the Cloud Community of Practice. Staff members currently working with cloud resources or responsible for workloads in the public cloud (AWS, Azure, Google Cloud Platform) are especially welcome to share their experiences, questions, and challenges with the group. The primary channel for this community is the Teams space: CoP -Cloud. Membership is open to anyone with a Northwestern NetID.

Education and Training Opportunities

The Northwestern Cloud Community of Practice maintains a list of in-person and online training opportunities and resources here:

Last Updated: 14 October 2020

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