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Google Cloud Platform

Northwestern provides access to Google Cloud Platform (GCP) via the Internet2 NET+ GCP offering. NET+ GCP offers the following benefits:

In order to realize these benefits, GCP projects and billing IDs must be created via the Public Cloud Account Request (for new accounts) or moved into the Northwestern GCP org structure (for existing accounts).

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Getting Support

Northwestern IT does not provide direct support for Google Cloud Platform, but does facilitate access to paid support from Google.

Community Support

Google maintains a list of community support resources within the GCP console, including Stack Overflow and Server Fault tags, Google bug trackers, and official Google groups.

Additionally, members of the Northwestern Cloud Community of Practice may be able to answer your questions. See below for information about joining the Cloud Community of Practice.

Google Role-Based Support

Google offers two levels of paid support, which are termed “Role-Based” support.

Role Cost Benefits

Developer

$100 per user per month

  • Four-hour P2 response time
  • Cases for technical support
  • Cases, phone, and chat for billing support
  • 24/5 for high-impact issues

Production

$250 per user per month

  • One-hour response time*
  • Cases and phone support for technical issues
  • Cases, phone, and chat for billing support
  • 24/5 for high-impact issues
  • 24/7 for critical-impact issues
  • Technical support escalations

The Northwestern IT GCP operations team has the ability to create role-based support user accounts. To get started, email gcpcloudops@northwestern.edu and include:

To remove or change a role-based support account, email gcpcloudops@northwestern.edu.

Resources

The following are resources available to Northwestern community members using or considering Google Cloud Platform.

Northwestern Cloud Communities of Practice

All IT practitioners across Northwestern with an interest in cloud computing are invited to join the Cloud Community of Practice. Staff members currently working with cloud resources or responsible for workloads in the public cloud (AWS, Azure, Google Cloud Platform) are especially welcome to share their experiences, questions, and challenges with the group. The primary channel for this community is the The primary channel for this community is the Teams space: CoP -Cloud. Membership is open to anyone with a Northwestern NetID.

Education and Training Opportunities

The Northwestern Cloud Community of Practice maintains a list of in-person and online training opportunities and resources. Learn More

Last Updated: 14 October 2020

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