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IT Service Management

Includes ticketing and tracking tools that help IT groups participate in IT Service Management processes like incident response, service request fulfillment, IT change management, etc...

Service Offerings

Service Management Platforms

Northwestern’s IT Service Management platforms include Northwestern’s primary ticketing and ITSM system. Teams can use this platform to manage service request and incident intake, triage, and management; plan and and approve changes to IT systems and infrastructure; and receive and respond to customer feedback.

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Service Owner

Technology Support Services

Last Updated: 27 February 2019

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