IT Service Management
Includes ticketing and tracking tools that help IT groups participate in IT Service Management processes like incident response, service request fulfillment, IT change management, etc...
Service Offerings
Service Management Platforms
Northwestern’s IT Service Management platforms include Northwestern’s primary ticketing and ITSM system. Teams can use this platform to manage service request and incident intake, triage, and management; plan and and approve changes to IT systems and infrastructure; and receive and respond to customer feedback.
Service Owner
Technology Support Services
Last Updated: 27 February 2019
Get Help Back to top