IT Service Status
Home Page
Find an Answer
Where can I find...
How do I...
News and Announcements
Security Enhancement to the Northwestern Online People Directory Begins April 29
Starting on Monday, April 29, the Northwestern Online People Directory, which lists contact information for Northwestern students, faculty, and staff, will transition to NetID-authenticated use only. This change will provide the campus community with more privacy and better protection from phishing attacks and unwanted emails.
Changes to the Remote Identity Verification Process
On April 11, the Northwestern IT Service Desk implemented an updated remote identity verification process for users who call in or email to reset their NetID password. These changes ensure the validation process is more accurate and aligns with industry security standards.
GlobalProtect VPN Upgrade - April 30
Northwestern IT is upgrading GlobalProtect, the University’s Virtual Private Network, this month. The upgrade addresses security vulnerabilities and aligns with the vendor’s upgrade window recommendations. The upgrade includes an updated interface to improve user experience. Users can self-upgrade starting April 16, and the upgrade will be required on April 30.
Chris Fowler Named Northwestern IT Employee of the Year
At the February 2024 Extended Staff Meeting, Chris Fowler earned Northwestern IT’s highest individual staff recognition, the Employee Excellence Award, for his dedication to consistently delivering the highest standards possible of both support and leadership.
Northwestern Increased Canvas Accessibility by 27 Percent—Help Us Increase the Number
During fall 2023, Northwestern instructors and staff reduced the overall number of accessibility errors in Canvas by 27 percent. Many of the updated courses and instructors responsible for our increased accessibility can be found on the Mission: Accessible Wall of Fame
Duo MFA Changes Coming This Spring
Northwestern IT’s Multi-factor Authentication (MFA) Enhancement initiative is underway and intended to better secure University systems and protect the identities of the community against evolving cyberattacks designed to get through existing MFA protections.
New Student-Requested Features Available in Canvas
In the fall, Northwestern IT Teaching and Learning Technologies (TLT) surveyed students to understand better what additional features they wanted to see offered in Canvas. From that engagement, TLT customized two new features in Canvas—dark mode and adjustable fonts—with plans to add more enhancements in the coming months.
Sparking Innovation in Teaching and Learning
from TEACHx
TEACHx call for proposals is now open! This annual event brings instructors, students, learning designers, and technology specialists together to make connections, begin collaborations, and learn from their peers.
Guidance on the Use of Generative AI at Northwestern
Generative artificial intelligence (AI) offers the potential for new capabilities in research, education, and productivity. Understand what to look for when adopting these tools to ensure the intended use is met and University data is protected.
Stay Up-To-Date
Tech Tip
Benefits of Restarting Your Computer
Performing a restart of your computer at least once a week ensures that updates are applied to resolve bugs, add features, and apply security updates. It’s the first step in troubleshooting issues.
Restarting your computer also provides these additional benefits:
- Frees up memory, which, in turn, helps with performance
- Improves software performance
- Helps resolve hardware and software issues
Before restart, save any open files and close any active applications. Learn how.
Events
Apr
29
2024
Scikit-Learn Workshop Series (Virtual): Part 2 - Supervised Learning – Regression
1:00 PM
Scikit-Learn is one of the major libraries for machine learning in Python. This series comprises four workshops designed...
Apr
29
2024
Research Computing and Data Drop-in Support
3:00 PM Mudd Hall ( formerly Seeley G. Mudd Library), 2233 Tech Drive
Research Computing and Data Services Consultations
Drop-in Support: Stop by the Mudd Library GIS Lab on Mondays from 3 t...
Apr
30
2024
Next Steps in R Workshop Series (Virtual): Working with Excel files in R
12:00 PM
Expand your R skills beyond the basics at these one-hour remote lessons. You do not need to attend each session to parti...