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Northwestern IT Support Center

The Northwestern IT Support Center provides technical support to members of the Northwestern community. On-campus technical support of laptop computers is provided at the IT Service Point through the Laptop ER program. Visit Laptop ER for more information.

Getting Help

Search the Knowledge Base

Within the Knowledge Base you can find answers to commonly asked questions about Northwestern IT services. Click the categories to display a current listing of all Knowledge Base articles for the selected subject. Search the Knowledge Base.

Call 847-491-4357 (1-HELP)

Call the IT Support Center during business hours for assistance. If necessary, you may be transferred to a specialist who can better address your specific issue. Sometimes this will require transferring you to a department outside Northwestern IT.

Chat Online

Chat with Northwestern IT during business hours. Northwestern IT can provide you with basic advice and guidance and point you to appropriate Web pages to address your issue. Chat Online

Send Email

If your issue is not an urgent one, or you have a question outside of the IT Support Center's business hours, send email to consultant@northwestern.edu. Please make sure your email message has complete information about your issue, including your NetID and exact error messages, if applicable.

Submit an Online Support Request  

If your issue is not an urgent one, or you have a question outside of the Northwestern IT Support Center’s business hours, you can submit your question or issue via the IT Service Manager. You will need your NetID and NetID password to log into this self-service site. Please make sure the description you enter has complete information about your issue, including exact error messages you might be receiving. Submit an Online Support Request


Watch a short video showing how to submit a support request using the IT Service Manager.

Visit the IT Service Point

If you are experiencing an issue with your laptop computer, stop by the Laptop ER table at the IT Service Point for Northwestern IT to troubleshoot your issue. You should continue to call the Northwestern IT Support Center for basic assistance and visit Laptop ER for hands-on support of issues that cannot be resolved over the telephone.

Visit the Northwestern IT Support Center in Evanston

If you have an issue with your NetID password, stop by the Northwestern IT Support Center during open business hours to receive a new activation code for your NetID.

Use the NetID Support Kiosk in Chicago

If you have an issue with your NetID password and you’re on the Chicago campus, visit the NetID Support Kiosk in the WildCARD office during open business hours to receive a new activation code for your NetID.

Watch Northwestern IT How-To and Informational Videos on YouTube



You can watch consultants provide step-by-step video instructions to some of the most frequently asked questions on the Northwestern IT Communications YouTube Channel. Follow along as they show you how to do things like connect to the wireless or just what you need to know about Northwestern IT.

Last Updated: 22 February 2017

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