The NUIT Support Center provides technical support for NUIT services to members of the Northwestern University community. On-campus technical support of laptop computers is provided at the NUIT Service Point through the Laptop ER program. Visit Laptop ER for more information.

How to Find Help

Looking for technical assistance? Choose one of the options below to locate support that best fits your technical need.

• Watch NUIT How-To and Informational Videos on YouTube
  
  
  
  You can watch consultants provide step-by-step video instructions to some of the most frequently asked questions on the NUIT Communications YouTube Channel. Follow along as they show you how to do things like connect to the wireless or just what you need to know about NUIT.
  
  
• Call NUIT at 847-491-4357 (1-HELP)
  
  Call NUIT during business hours for assistance. If necessary, you may be transferred to a specialist who can better address your specific issue. Sometimes this will require transferring you to a department outside NUIT.
  
  
• Submit an Online Request  
  
  If your issue is not an urgent one, or you have a question outside of NUIT’s business hours, you can submit your question or issue via the IT Service Manager. You will need your NetID and NetID password to log into this self-service site. Please make sure the description you enter has complete information about your issue, including exact error messages you might be receiving.
  
  Click here for a short video showing how to submit a support request using the IT Service Manager.
  
  
• Visit the NUIT Service Point
  
  If you are experiencing an issue with your laptop computer, stop by the Laptop ER table at the NUIT Service Point for NUIT to troubleshoot your issue. You should continue to call the NUIT Support Center for basic assistance and visit Laptop ER for hands-on support of issues that cannot be resolved over the telephone.
  
  
• Visit the NUIT Support Center in Evanston
  
  If you have an issue with your NetID password, stop by the NUIT Support Center during open business hours to receive a new activation code for your NetID.
  
  
• Use the NetID Support Kiosk in Chicago
  
  If you have an issue with your NetID password and you’re on the Chicago campus, visit the NetID Support Kiosk in the WildCARD office during open business hours to receive a new activation code for your NetID.
  
  
• Chat Online
  
  If you don’t have access to a phone, chat with NUIT during open business hours. NUIT can provide you with basic advice and guidance and point you to appropriate Web pages to address your issue.
  
  
• Send an E-mail Message
  
  If your issue is not an urgent one, or you have a question outside of NUIT's business hours, and you don’t have access to a Web browser or your NetID isn’t working, you can submit your question or issue via e-mail to consultant@northwestern.edu. Please make sure your e-mail message has complete information about your issue, including your NetID and exact error messages, if applicable.

Additional Information

Support Contacts