The Northwestern IT Support Center provides technical support for IT services to members of the Northwestern University community. On-campus technical support of laptop computers is provided at the IT Service Point through the Laptop ER program. Visit Laptop ER for more information.
How to Find Help
Looking for technical assistance? Choose one of the options below to locate support that best fits your technical need.
- Search the Knowledge Base
The IT Service Manager Knowledge Base is an online information center where Northwestern University students, faculty, and staff can find answers to commonly asked questions about Northwestern IT services. Click the categories to display a current listing of all Knowledge Base articles for the selected subject.
- Call Northwestern IT at 847-491-4357 (1-HELP)
Call Northwestern IT during business hours for assistance. If necessary, you may be transferred to a specialist who can better address your specific issue. Sometimes this will require transferring you to a department outside Northwestern IT.
- Chat Online
If you don’t have access to a phone, chat with Northwestern IT during open business hours. Northwestern IT can provide you with basic advice and guidance and point you to appropriate Web pages to address your issue.
- Send an Email Message
If your issue is not an urgent one, or you have a question outside of Northwestern IT's business hours, and you don’t have access to a Web browser or your NetID isn’t working, you can submit your question or issue via email to firstname.lastname@example.org. Please make sure your email message has complete information about your issue, including your NetID and exact error messages, if applicable.
- Submit an Online Request
If your issue is not an urgent one, or you have a question outside of the Northwestern IT Support Center’s business hours, you can submit your question or issue via the IT Service Manager. You will need your NetID and NetID password to log into this self-service site. Please make sure the description you enter has complete information about your issue, including exact error messages you might be receiving.
Click here for a short video showing how to submit a support request using the IT Service Manager.
- Visit the IT Service Point
If you are experiencing an issue with your laptop computer, stop by the Laptop ER table at the IT Service Point for Northwestern IT to troubleshoot your issue. You should continue to call the Northwestern IT Support Center for basic assistance and visit Laptop ER for hands-on support of issues that cannot be resolved over the telephone.
- Visit the Northwestern IT Support Center in Evanston
If you have an issue with your NetID password, stop by the Northwestern IT Support Center during open business hours to receive a new activation code for your NetID.
- Use the NetID Support Kiosk in Chicago
If you have an issue with your NetID password and you’re on the Chicago campus, visit the NetID Support Kiosk in the WildCARD office during open business hours to receive a new activation code for your NetID.
- Watch Northwestern IT How-To and Informational Videos on YouTube
You can watch consultants provide step-by-step video instructions to some of the most frequently asked questions on the Northwestern IT Communications YouTube Channel. Follow along as they show you how to do things like connect to the wireless or just what you need to know about Northwestern IT.
IT Support Center
Central service desk for students, faculty, and staff.
Submit a Support Request
Last Updated: 25 November 2015