NUIT Announces Laptop Support Changes

Effective September 1, 2004, faculty and staff who require appointments for laptop computer issues will be referred to local technical support or Distributed Support Services (DSS). The NUIT Support Center currently provides appointments for faculty and staff with laptop computing issues that cannot be addressed over the phone by Support Center staff. After September 1, NUIT will align computing services for faculty and staff with the University's standard support model.

Laptop appointments at the NUIT Support Center will no longer be available after September 1, 2004 for faculty and staff. Faculty and staff who do not have local technical support can continue to call the Support Center as their first line of defense in troubleshooting computer issues.

After September 1, if a laptop issue cannot be resolved over the phone by the Support Center, faculty and staff will be advised to contact local technical support personnel or will be referred to Distributed Support Services (DSS) for assistance. For additional information on services provided by DSS, please visit the DSS page.

• NUIT announces laptop support changes ( PDF 117K)
• NUIT laptop appointment support changes ( PDF 42K)

NUIT Support Center

Central helpdesk for faculty, staff, and students.
847-491-HELP (4357)
consultant@northwestern.edu