Posted Date: 9 Aug 2012
Modified Date: 13 Jun 2013
Effective Date: 13 Jun 2013
As part of the ongoing University Collaboration Services initiative, NUIT is implementing Microsoft Unified Messaging for faculty and staff. This effort integrates voice mail with the email, calendaring, and messaging tools that are already available.
With Unified Messaging, missed call notifications and voice mails that look like an email message will be sent to user inboxes. The phone number or Collaboration Services username of the caller will appear in the subject line. For voice mails, an audio message will be attached that can be opened and listened to on computers or mobile devices.
Impact on End User
The general University transition of individual users with Collaboration Services accounts and voice mail-only mailboxes to Unified Messaging is complete. NUIT is currently confirming that all voice mailboxes have been accounted for before the legacy Octel voice mail service is taken offline later in 2013. School or department Local Readiness Team Leads (LRTLs) should contact NUIT Support Services directly if they still have voice mailboxes that have not been transitioned to Unified Messaging.
Users forwarding messages from Collaboration Services to any other email application will lose some functionality of Unified Messaging. A full Unified Messaging features matrix outlining the capabilities of specific email programs is available on the NUIT Collaboration Services Web site.
- Unified Messaging Overview
- Unified Messaging Get Started Checklist
- Northwestern University Collaboration Services Overview
- Northwestern Collaboration Services Initiative
- Unified Messaging Features Matrix
- Voice Mail Support
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Last Updated: 13 June 2013