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Northwestern IT Service Status

View all scheduled maintenance, service interruptions, and service alerts: Status of University IT Services


Technology Support Center Re-Opening in University Library

Northwestern IT’s Technology Support Center re-opens in the University Library—across from the Circulation Desk—on Monday, September 20, at 10 a.m., for in-person support during the Fall Quarter. Northwestern IT Service Desk members will staff the location Monday through Thursday, from 10 a.m. to 4 p.m. Read more about the re-opening plans.

Quest Unavailable During Maintenance Window Beginning September 19

Northwestern IT will perform necessary maintenance to Quest, the University's high-performance computing system, starting at 5 p.m. on Sunday, September 19, and ending at 5 p.m. on Friday, September 24. Quest, including Quest Analytics Nodes and the Kellogg Linux Cluster (KLC), will be unavailable during this maintenance window.This maintenance is necessary to apply critical system patches and to improve network performance. Read more about the scheduled maintenance.

New Prompt for Wireless Certificate

Effective 7 a.m. on Wednesday, August 18, Northwestern IT is updating the University’s wireless network authentication server with a new certificate as part of regularly scheduled maintenance. As a result of this update, the first time a user attempts to access the eduroam or Northwestern Wireless network on or after August 18, 2021, they will be asked to accept the new certificate before network access is granted. Read more about accepting the new certificate.

New Retirement Date for Northwestern SSID

The retirement date for the "Northwestern" SSID is moved to January 19, 2022. Continued testing this summer identified that hiding the Northwestern SSID will prevent some devices from re-connecting to the Northwestern SSID, creating a disruption for our community members. Learn more about the Northwestern SSID retirement.

Cloud Storage is On the Move—Time to Pack Up

When planning a move, no matter how far in advance, it is never too soon to get organized. As previously announced, Northwestern is moving from Box to Microsoft cloud-storage platforms—OneDrive, SharePoint, and Teams—by August 2022. Although this service change may seem far off, the first migrations will begin in October 2021. Prepare for the move.

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Students • Faculty and Staff • Researchers

Tech Resources at Your Fingertips. Ready. Set. Go.

Students, faculty, and staff: Review these quick start guides to learn how to take full advantage of Northwestern's tech resources



As a student you have access to a multitude of tools for managing your information like grades and tuition, plus resources you can use for academics, research, and more.
Student Resources
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Faculty and Staff

Northwestern IT offers essential services and tools needed for teaching, research, and administration including Canvas, Box, SharePoint, conferencing, telephone services, and lecture capture.
Faculty and Staff Resources


As a member of the Northwestern community, you have access to a multitude of technology tools to collaborate with colleagues, conduct research, teach, and manage your daily life at Northwestern.
Researcher Resources

IT Community

Northwestern IT professionals can find work-related tools and resources, join or create communities of practice and interest, collaborate with colleagues, and get helpful information.

IT Community Resources
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