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Changes to the Remote Identity Verification Process

On April 11, the Northwestern IT Service Desk implemented an updated remote identity verification process for users who call in or email to reset their NetID password. These changes ensure the validation process is more accurate and aligns with industry security standards.

GlobalProtect VPN Upgrade - April 30

Northwestern IT is upgrading GlobalProtect, the University’s Virtual Private Network, this month. The upgrade addresses security vulnerabilities and aligns with the vendor’s upgrade window recommendations. The upgrade includes an updated interface to improve user experience.  Users can self-upgrade starting April 16, and the upgrade will be required on April 30.

Chris Fowler wins the 2023 Employee Excellence Award

Chris Fowler Named Northwestern IT Employee of the Year

At the February 2024 Extended Staff Meeting, Chris Fowler earned Northwestern IT’s highest individual staff recognition, the Employee Excellence Award, for his dedication to consistently delivering the highest standards possible of both support and leadership.

Duo screen on phone

Duo MFA Changes Coming This Spring

Northwestern IT’s Multi-factor Authentication (MFA) Enhancement initiative is underway and intended to better secure University systems and protect the identities of the community against evolving cyberattacks designed to get through existing MFA protections.

New Student-Requested Features Available in Canvas

In the fall, Northwestern IT Teaching and Learning Technologies (TLT) surveyed students to understand better what additional features they wanted to see offered in Canvas. From that engagement, TLT customized two new features in Canvas—dark mode and adjustable fonts—with plans to add more enhancements in the coming months.

TEACHx attendees attending a workshop

Sparking Innovation in Teaching and Learning

from TEACHx

TEACHx call for proposals is now open! This annual event brings instructors, students, learning designers, and technology specialists together to make connections, begin collaborations, and learn from their peers.

graphic of brain

Guidance on the Use of Generative AI at Northwestern

Generative artificial intelligence (AI) offers the potential for new capabilities in research, education, and productivity. Understand what to look for when adopting these tools to ensure the intended use is met and University data is protected.

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Tech Tip

screenshot of a windows system menu

Benefits of Restarting Your Computer

Performing a restart of your computer at least once a week ensures that updates are applied to resolve bugs, add features, and apply security updates. It’s the first step in troubleshooting issues.

Restarting your computer also provides these additional benefits:

  • Frees up memory, which, in turn, helps with performance
  • Improves software performance
  • Helps resolve hardware and software issues

Before restart, save any open files and close any active applications. Learn how.



Beyond Basics: Mastering Templates and Pages in Canvas

10:30 AM
Have you ever tried to build a great page in Canvas but got stuck? Would you like an aesthetically pleasing course layou...

Next Steps in R Workshop Series (Virtual): Predictive modeling with tidymodels: day 2

12:00 PM
Expand your R skills beyond the basics at these one-hour remote lessons. You do not need to attend each session to parti...

Next Steps in Python: Statistics in Python: Statsmodels

12:00 PM
Next Steps in Python Workshop Series is a seven-part series covering intermediate Python skills, tips, and tricks guaran...