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Careers in Northwestern IT

Employment Opportunities

IT Staff Opportunities

Northwestern University is a private research university with 12 schools and more than 21,000 students across three campuses. Beyond being a dynamic learning organization, research thrives at Northwestern, with teams working to solve society's problems and facilitate clinical and commercial use of their innovations. Now is an exciting time to join Northwestern IT, an organization committed to collaboration and leading the delivery of technology services and information resources in the dynamic Northwestern environment.

Technical Support Specialist

  • Job ID:  46844
  • Hiring Manager:  Scott Terry
  • Location:  Evanston
  • Post date:  1/13/23

Provides endpoint technology support for Northwestern University customers.  Responsible for workstation setup, end-user support, device management, and decommissioning. This includes working with university stakeholders to design, purchase, configure, and distribute assets to meet business objectives; tagging, managing, and decommissioning assets over their lifecycles; and provide quality workstation support to end users as requests/issues/problems are reported. Diagnoses and resolves technical issues, questions, and inquiries utilizing hardware and software testing tools and techniques. Working closely with peers and users to deliver optimum service and maintain a high level of customer satisfaction. 

Responsible for maintaining security standards, including, antivirus software provisioning, software patching, and encryption configuration. Also, responsible for imaging, backup, and restoration services for DSS managed devices. Implements policies, procedures, and standards and ensures their conformance.

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Systems Analyst

  • Job ID:  46827
  • Hiring Manager:  Chris Fowler
  • Location:  Evanston
  • Post date:  1/13/23

Performs tasks related to the design, implementation, support/maintenance, and enhancement of Northwestern University's enterprise, vendor and in-house developed applications.  Documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues.  Completes content, process, and procedures for technical and functional system work that is low to medium in complexity.  Typically works with senior staff, but may coordinate smaller or less complex projects independently.

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AV Systems Engineer Associate

  • Job ID:  46784
  • Hiring Manager:  Trevor Musolf
  • Location:  Evanston
  • Post Date:  1/11/23

Under direct supervision, the AV Systems Engineer Associate will be responsible for AV services support, AV technical support, and videoconferencing support in defined technology enhanced classrooms and learning spaces for Northwestern IT.  The AV Systems Engineer Assoc will provide basic training for faculty and other end users for classroom facilities.  Candidate must demonstrate the ability to carry out careful quality assurance assessments and report on results clearly and concisely. Candidate will develop and upkeep both in-room and on-line documentation.  Candidate should have strong technical background demonstrating ability to diagnose and resolve technical issues independently. Candidate must be able to thrive in a team environment. 

Please note: Must be able to climb on a ladder to a height of 20 feet. Must be able to carry heavy hardware such as CPUs, large venue video projectors (30-50 lbs).  Individual will be required to walk to buildings that are several blocks from one another.  Must be open to working the occasional evening and or Saturday.  Must carry NU radio and cell phone.  Person will be required to commute to the Chicago campus as needed.

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Learning Engineer Lead

  • Job ID:  46785
  • Hiring Manager:  Vicky Getis
  • Location:  Evanston
  • Post Date:  1/11/23

Teaching & Learning Technologies supports faculty using technology in their teaching and the Lead Learning Engineer is the program lead for learning technology services. This is a high-impact position as you will be helping faculty use technology in their teaching, designing events and program, and managing a group of highly skilled learning engineers. Join a team with spirit!

As part of our team, you will be crucial in supporting the faculty at Northwestern. Your day-to-day work will involve leading and coordinating a team of learning engineers and grant and pilot programs, designing and delivering faculty programming, and prioritizing multiple projects intended to cultivate innovation and creativity.

You will directly interact with faculty and staff, so we’re looking for someone with excellent interpersonal, communication, and relationship-building abilities. We regularly improve our technology portfolio, so you should have experience leading and participating in projects. In addition, our dynamic environment moves quickly due to the wide set of technologies and people that we support, so you should move comfortably between projects and tasks as required.

Apply for the Learning Engineer Lead

Senior Systems Engineer–HPC

  • Job ID: 46560
  • Hiring Manager: Ken Turner
  • Location: Evanston
  • Post Date: 12/5/22

The Research Computing Infrastructure team is responsible for Northwestern University’s High-Performance Computing infrastructure. This consists of physical servers, back-end storage, operating system, integrated networking, parallel filesystem, scheduler, cloud-based infrastructure, and other associated infrastructure and applications. This includes consulting with researchers on the best solutions for their workload with could consist of deploying and managing non-HPC infrastructure.

As a Senior System Engineer, you will be member of a team responsible for managing the university’s high performance computing infrastructure and related platforms. In this role you will also participate in an on-call rotation, system architecture discussions, respond to customer requirements and inquiries using the university’s IT services management platform. You will also collaborate and partner  with Internal teams including the Research Computing Services team as well as external research focused groups. Collaboration with partners and internal team members is essential to ensuring service delivery to the community meets expectations. The role reports to the manager of RCI team.

Please Note: 37.5 minimum hours per week, Monday through Friday, plus occasional evening and weekend work.  24 x 7 On call rotational schedule (averages one week per month).

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Senior Systems Engineer–Storage

  • HR Job ID: 46559
  • Hiring Manager: Ken Turner
  • Location: Evanston
  • Post Date: 12/4/22

The Enterprise Infrastructure team is responsible for Northwestern University's server, storage, and data protection systems. This consists of both physical and virtual servers, back-end storage, operating systems, integrated networking, storage filesystems, cloud-based and hybrid solutions, and other associated infrastructure. The position also provides consulting services to the community on the best solutions for their specific workloads as it relates to deploying and managing hosted infrastructure.

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Senior Systems Administrator

  • Job ID:  46443
  • Hiring Manager: Scott Terry
  • Location:  Evanston
  • Post Date:  11/22/22

In this role you would be responsible for managing upwards of 2000 Windows endpoints deployed across a diverse grouping of departments. The endpoint management team is also in the process of making the transition from Quest (Dell) KACE to Microsoft Endpoint Configuration Manager and Intune. Completes efforts and projects related to the design, installation, operation, support, upgrades and maintenance of infrastructure, including software, servers, networking and storage.  Administers, maintains and supports complex and critical infrastructure.  Provides user support for server hosting requests, problem resolution, system changes and upgrades.  Analyzes infrastructure performance and resolves problems or makes appropriate recommendations.  Ensures that all aspects of operability are delivered as part of the implementation process while also ensuring that existing service level is maintained or improved.  Contributes to and ensures full compliance to operational standards, procedures and best practices.

  • This role is focused on IT automation of both on premise and cloud based environments.

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User Support Specialist

  • Job ID:  45132
  • Hiring Manager:  Jonathan Diehl
  • Location:  Evanston
  • Post Date:  10/25/22

User Support Specialist provides support to end users for basic incident resolution and requests reported to the IT Support Center. This role identifies, researches, and resolves technical problems via responding to telephone calls, email and personnel request. Additionally, the role is responsible for documenting, tracking and monitoring client interactions to ensure a timely resolution.  Also responsible for providing a positive customer support experience and building strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.

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Developer

  • Job ID: 46201
  • Hiring Manager: Rodolfo Vieira
  • Location: Evanston
  • Post Date: 10/19/22

Explores, develops, codes, tests, and debugs new software or enhancements to existing software. Typically works with senior staff but may coordinate smaller or less complex projects independently. Designs and implements basic technical solutions ensuring that business needs and requirements are met. Performs basic system integration tasks. Provides estimation for assigned tasks.

Specific Responsibilities

  • Develop cloud-based web applications and API integrations on AWS and/or GCP.
  • Implement front-end designs in modern JavaScript frameworks (Vue, React) and template engines (E.g., Python Jinja)
  • Work collaboratively with designers to translate UX/UI deliverables into built features.
  • Design, implement, and troubleshoot the integration layers between front-end and back-end APIs.
  • Ensure use of best practices for development and security.
  • Ensure cross-platform optimization for mobile devices Assist with tier 3 support tickets. Actively research industry trends and best practices

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Lead Project Manager

  • Job ID: 45985
  • Hiring Manager: Amy Engstler
  • Location: Evanston
  • Post Date: 9/29/22

The Lead Project Manager is key leader of the OPM team with responsibilities across all Administrative Systems teams to provide guidance and oversight for all project work. With demonstrated expert-level skills for project management, portfolio management, and resource management, the Lead Project Manager is responsible for coordinating and/or managing multiple activities, including ongoing operations. This includes planning and managing the Administrative Systems project portfolio, monitoring active projects to determine mentoring and coaching opportunities for assigned project managers, stewarding the NUIT AS PM Framework and PPM toolset repository, and providing direct supervision for OPM project managers.

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Telecom Technician Lead

  • Job ID:  45278
  • Hiring Manager:  Doug Dickerson
  • Location:  Evanston
  • Post date:  7/21/22

Leads network/telecommunication system, product and/or service installation projects.  Supervises and delegates work to other staff members. Partners with users to determine business needs; reviews existing systems and services; recommends cost efficient, state-of-the-art systems, products and/or services ensuring that goals and objectives are attained.

Apply for Telecom Technician Lead

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Are you interested in browsing all open positions across Northwestern? Visit the Careers page of the Human Resources website

Student Employment

As the University's information technology organization, Northwestern IT is committed to collaboration and leading the delivery of technology services and information resources in the dynamic environment of Northwestern. We are seeking self-motivated, high-energy students with a real passion for technology to join our team.

Research Computing Student Consultant

  • Department: Northwestern IT Research Computing Services 
  • Eligibility: Northwestern undergraduate and graduate students
  • Number of Open Positions: 2
  • Base Wage: $18/hr. Compensation commensurate with experience and qualifications 
  • Deadline to Apply: Please see the deadlines in the application link below.    

Northwestern IT Research Computing Services is looking for undergraduate or graduate students consultants to support computational and data-driven research at Northwestern.

We are a team of research facilitators with diverse backgrounds and skills in high performance computing and data science. We work together with IT partners to help Northwestern faculty and students perform computational research across a wide breadth of research areas. As a part of our group, you will experience a broad range of paradigms in scientific computing and develop new technical, consulting and teaching skills.

Responsibilities

The student consultant responsibilities include but not limited to helping researchers identify appropriate computing/data storage resources, troubleshooting technical issues in computational workflows, collecting and analyzing metrics for our computing cluster and developing reports, preparing training materials and contributing to projects to improve research computing services

Qualifications

The candidates are expected to have strong written and verbal communication and ability to work at least 10 hours per week. Depending on your interests and knowledge, the position can involve the use of one or more of the skills listed below: 

    • Linux environment and software installations 
    • A scripting language such as Bash, Python, Java, Lua, Julia, Perl, or Ruby 
    • A statistical analysis program (such as R, Stata, SAS, MATLAB, etc.)
    • Data collection and analysis 
    • Parallel computing, MPI, or OpenMP 
    • GPU computing or CUDA programming 

Apply for Research Computing Student Consultant

Student Video Specialist

  • Department: Media and Technology Innovation
  • Number of Open Positions: n/a
  • Base Wage: $15/hr
  • Deadline to Apply: Always accepting resumes 

As key members of the Media and Design team, Student Video Specialists work on video, audio, animation, and graphics projects for clients across Northwestern. As a part of our team, you will develop and learn new skills in media creation. Students of all years are welcome to apply! You should have interest and skill in at least one of the following areas: video production, video post-production, animation, graphic design, lighting, cinematography, and photography.

Summary Responsibilities

Media & Design Production
  1. Post-production for media including, but not limited to, live events, promotional videos, and Massive Open Online Courses.
  2. Serve as a production assistant, camera operator, or other duties in the studio or on-location.
  3. Comply with Northwestern University and Information Technology policies, procedures, and standards of ethics and integrity.

Qualifications

Minimum Competencies: (Skills, knowledge, and abilities.)

  1. Familiarity with programs like Adobe Premiere and Photoshop
  2. Possess excellent attention to detail
  3. Ability to work 8-12 hours per week

Preferred Competencies: (Skills, knowledge, and abilities)

  1. Freshman or Sophomore with a desire to increase their skill in production and post-production
  2. Experience with video production environment
  3. Ability to troubleshoot hardware and software issues
  4. Skill in design or animation
  5. Ability to lift at least 20 lbs of equipment for on-set production

To apply, please submit Student Video Specialist Job Application form to md-production@northwestern.edu

Apply for Student Video Specialist

Audio/Visual Student Technician

  • Department: IT Audio/Visual Technology and Services
  • Number of Open Positions: Rolling hiring
  • Base Wage: $13*
  • Deadline to Apply: Always accepting resumes

We are seeking diverse students who enjoy exploring technology and have a passion for customer service to join our AV Technical consultant team.

In this role, you will guide clients in the operation of presentation and conferencing systems in supported spaces, collaborate to solve complex problems, and engage in service improvement initiatives to enhance customer experience.

This is an opportunity to work on a highly diverse team to assist a wide range of professors and departments across the university. You will develop a broad range of technical skills, soft skills and potentially leadership skills applicable to any future career choice.

Summary Responsibilities

  1. Provide technical support for Northwestern students, faculty, and staff in NUIT supported technology spaces across Evanston and Chicago campuses. Manage and resolve critical customer incidents, requests, and escalation.
  2. Deliver proactive and efficient customer service, such that users receive the help they need, and are better equipped to independently solve problems.
  3. Attend regular training sessions to gain required knowledge for technical troubleshooting, receive information on organizational policies and procedures, and to improve customer service skills.
  4. Provide routine quality checks and maintenance of A/V equipment.
  5. Leadership opportunities available. 
  6. Comply with Northwestern University and Information Technology policies, procedures, protocols and standards of ethics and integrity.

Qualifications

Minimum Competencies: (Skills, knowledge, and abilities.)

  1. Possess superb communication (written and verbal), interpersonal, and analytical skills.
  2. Willingness to learn Audio/Visual and computer technologies.
  3. Ability to work minimum 10 hours per week.

Preferred Competencies: (Skills, knowledge, and abilities)

  1. First or second year student with a desire to work in a customer focused work environment.
  2. Some experience in a customer support role.
  3. Some experience with any A/V presentation technology.
  4. Proven knowledge of computing technologies (e.g., Windows, macOS, iOS, Android).

*Technician Consultant base wage is $13 per hour. Consultants are reviewed twice during the academic year with opportunities for raises. In addition, consultants have multiple opportunities for advancement toward roles requiring heightened responsibility and increased pay. There are also opportunities for summer employment.

Apply for Audio/Video Student Technician

Strategic Communication Student Specialist

  • Department: Northwestern IT Communications
  • Number of Open Positions: Not Currently Hiring
  • Base Wage: $13.50
  • Deadline to Apply: Always accepting resumes

The Northwestern IT Communications team is seeking a self-motivated, high-energy student with a passion for marketing, strategic communication, and digital storytelling. The student will directly support the communications team as they develop and implement a comprehensive, campus-wide communication and marketing strategy that raises awareness for Northwestern IT’s services, initiatives, and priorities, all in support of the University’s ambitious mission and strategic priorities.

Summary Responsibilities
  1. Assist with the management of Northwestern IT’s social media accounts with a focus on Facebook, Twitter, and eventually Instagram; work will include editorial calendar management; content ideation, creation, and execution; and analyzing and reporting metrics.
  2. Draft editorial content for a variety of communication vehicles, including the Northwestern IT website and e-newsletter, as well as the Digital Learning website.
  3. Provide pre-, on-site, and post-event support, as needed, for Northwestern IT departments (Research Computing Services, Teaching and Learning Technologies, etc.) offering consultations, workshops, and other events.
  4. Comply with Northwestern University and Information Technology policies, procedures, protocols, and standards of ethics and integrity.
  5. Other duties as assigned.
Qualifications
  1. Ability to work 12–15 hours per week
  2. Background in strategic communication, public relations, marketing, journalism, social media, or relevant field is preferred
  3. Possess superb communication (written and verbal), interpersonal, and analytical skills
  4. Superior writing and editing skills
  5. Solid understanding of social media marketing; experience with Sprinklr a plus
  6. Ability to follow oral and written instructions
  7. Demonstrate organizational and planning skills
  8. Experience in web design, podcast creation, and video recording is a plus

NOTE TO APPLICANTS: To apply, please email a cover letter, resume, writing samples, and your schedule availability to steve.christensen@northwestern.edu. This position is flexible, but advance notification of schedule changes, time-off, and vacations is much appreciated.

Apply for Communications Student Specialist

 

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, and individuals with disabilities are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.