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IT Service Status
IT Service Status

Get Help

IT Service Desk

Our staff directly supports the Northwestern community, helping our students, faculty, and staff access and use Northwestern’s wide variety of technology offerings. You may contact us via phone or email or walk into the Technology Support Center in University Library.

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Phone and Email

Contact the Northwestern IT Service Desk:

Hours of Operation
  • Monday – Friday: 8 a.m. – 6 p.m. (CST)
  • Saturday and Sunday: Closed

The Northwestern IT Service Desk is closed on weekends, during Winter Recess, and on all University holidays.

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Walk-In

Technology Support Center
University Library, 1970 Campus Drive, First Floor, 1704
(Across from the Circulation Desk) 
Evanston, IL 60208  Map

Hours of Operation
  • Monday – Thursday: 10 a.m. – 4 p.m. (CST)
  • Friday, Saturday, and Sunday: Closed

Self Help and Support

Other resources available to help find technology solutions

Northwestern IT offers a variety of options to assist you in solving technology issues and finding answers to commonly asked questions.

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Knowledge Base

Self-help answers to common questions

Find Answers
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Security Incidents

Learn about phishing, and report an information security incident

Report the Incident
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Walk-In

University Library location (Evanston) is open Monday to Thursday

Hours of Operation

Assistance Offered

Providing Technical Support and Guidance on University Services and Resources

The IT Service Desk provides technical support and guidance on University services and resources to current members of the Northwestern community, including students, faculty, staff, affiliates, and faculty retirees.

We provide support for devices running the following operating systems:

  • Windows 10, Windows 8/8.1
  • macOS Catalina (10.15), Mojave (10.14), or High Sierra (10.13)
  • iOS
  • Android

Support assistance is limited to 30 minutes. If we can’t solve your problem over the phone or via chat, we may suggest that you visit us at the Technology Support Center in the University Library for hands-on support. If we determine that your issue is hardware-related or something beyond our scope to solve, we will direct you to alternative support resources that may include commercial technical support services. We are not responsible for troubleshooting networks outside Northwestern and will refer you to your local Internet Service Provider if we conclude that your connectivity issues are unrelated to the Northwestern network.