IT Service Status
Measuring Our Impact
IT by the Numbers
The Northwestern IT organization continuously seeks to improve the innovative technological environment for the University community through a vast array of tools and services. These include:
- High-speed campus infrastructure with wireless access
- Innovative learning and teaching spaces
- Advanced digital media capabilities to enable instruction and research
- Self-service enterprise systems to support the business and administrative needs of the University
- Research computing services
- Virtualization of applications and servers
- A secure environment for the University to conduct its business while achieving regulatory compliance and providing the controlled sharing of data
The scope and metrics of these efforts are highlighted here.
Research
$861M
Sponsored research supported
35,612
Processor cores available on Quest
3,500
Workshop attendees
1,058
Central Research Computing users (Quest)
27,914
Research data storage users
12PB
7.8 PB RDSS data + 4.2 PB Quest data = Total research data
490
Research consultations
Teaching and Learning
1.3M
Panopto content views
2,423
Classroom tech support tickets resolved
139
Registrar classrooms and departmentally controlled classrooms. 346 total supported spaces
68
Classrooms equipped for hybrid learning and lecture capture
868
Town hall, workshops, and TEACHx registrants
41%
Next Normal newsletter open rate
141
Instructor just-in-time consultations
Canvas | LMS
3.5M
Total log ins
139,791
Assignments
33,070
Unique students
137,144
Discussion topics
11,898
Course sites
Communication and Collaboration
1.54PB
File storage within collaboration software
204
Digital signage displays
2.03B
Annual email volume
907
Newly created NUsites
Online Collaboration
504,392
Microsoft Teams meetings
49.6M
Microsoft Teams meeting minutes
1.09M
Microsoft Teams meeting participants
1.29M
Zoom meetings
305M
Zoom meeting minutes
6M
Zoom meeting participants
1,943
Zoom webinars
157,026
Zoom webinar participants
Infrastructure
127,624
Peak unique wireless devices per quarter
18,353
Campus telephone lines
44,700
Telephone calls processed per week
139
Countries connected using VPN
27,170
Unique VPN users in the last 12 months
3,145
Hosted and managed servers
98%
Inside space covered by Wi-Fi
250Gbps
Available off-campus network bandwidth
Administrative and Business
505,000
Reports run
$17.4B
Dollars processed
1.1M
Financial transactions
160M
Web services transactions
$637M
Financial aid dollars processed
661,000
Student-based transactions
549,000
HR transactions
44,000
Facilities work orders
65,000
Alumni donation transactions
Security
26.5M
SSO log ins
73,502
NetIDs assigned
938M
Fraudulent emails blocked
669M
Threats blocked at firewall
8.32M
Multi-factor Authentication transactions for password security
Professional Services
55,091
Service Desk incidents/requests
72%
Email Service Desk transactions
28%
Phone Service Desk transactions
1.86M
Knowledge Base inquiries
121
Events with AV support
155
Videos produced
Computer and Device Management
13,663
Devices centrally backed up
3,587
Devices managed and supported by IT
10,766
Devices managed in central endpoint management platforms
5,973
Endpoint Device Management tickets resolved