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IT Service Status
IT Service Status

Measuring Our Impact

IT by the Numbers

The Northwestern IT organization continuously seeks to improve the University's innovative technological environment and enhance the student, faculty, and staff experience through various tools and services. These include:

  • High-speed campus network infrastructure with wireless access
  • Innovative learning and teaching spaces
  • Advanced digital media capabilities to enable instruction and research
  • Self-service enterprise systems to support the business and administrative needs of the University
  • Research computing services
  • Virtualization of applications and servers
  • A secure environment for the University to conduct its business while achieving regulatory compliance and providing the controlled sharing of data

The data below demonstrate the scope these efforts.


Processor cores available on Quest
Workshop registrations
Central Research Computing users (Quest)
Research data storage users
17.0PB RDSS data + 5.4PB Quest data + 0.14PB Cloud data = Total research data
Research consultations
Sponsored research supported dollars

Teaching and Learning

Panopto content views
Classrooms equipped for hybrid learning and lecture capture
Town hall, workshops, and TEACHx registrants
Mission: Accessible challenge participants
Instructor just-in-time consultations

Canvas | LMS

Total log ins
Unique students
Discussion topics
Course sites

Communication and Collaboration

File storage within collaboration software
REACH digital signage displays
Annual email volume
Newly created NUsites

Online Collaboration

Microsoft Teams meetings
Microsoft Teams meeting minutes
Microsoft Teams meeting participants
Zoom meetings
Zoom meeting minutes
Zoom meeting participants
Zoom webinars
Zoom webinar participants


Peak unique wireless devices per quarter
Campus telephone lines
Telephone calls processed per week
Countries connected using VPN
Unique VPN users in the last 12 months
Hosted and managed servers
% of inside space covered by Wi-Fi
Available off-campus network bandwidth
Splunk logs ingested per day

Administrative and Business

Reports run
Dollars processed
Financial transactions
Web services transactions
Financial aid dollars processed
Student-based transactions
HR transactions
Facilities work orders
Alumni donation transactions
Grant proposals submitted
Undergraduate research proposals processed
Student applications


SSO log ins
NetIDs assigned
Multi-factor Authentication transactions for password security
Threats blocked at firewall
Fraudulent emails blocked

Professional Services

Service Desk incidents/requests
% of Service Desk email transactions
% of Service Desk phone transactions
Events with AV support
Videos produced

Computer and Device Management

Devices centrally backed up
Devices managed and supported by IT
Devices managed in central endpoint management platforms
Endpoint Device Management tickets resolved