IT Service Status
Measuring Our Impact
IT by the Numbers
The Northwestern IT organization continuously seeks to improve the University's innovative technological environment and enhance the student, faculty, and staff experience through various tools and services. These include:
- High-speed campus network infrastructure with wireless access
- Innovative learning and teaching spaces
- Advanced digital media capabilities to enable instruction and research
- Self-service enterprise systems to support the business and administrative needs of the University
- Research computing services
- Virtualization of applications and servers
- A secure environment for the University to conduct its business while achieving regulatory compliance and providing the controlled sharing of data
The data below demonstrate the scope these efforts.
Research
Processor cores available on Quest
Workshop registrations
Central Research Computing users (Quest)
Research data storage users
22.5PB
17.0PB RDSS data + 5.4PB Quest data + 0.14PB Cloud data = Total research data
Research consultations
Sponsored research supported dollars
Teaching and Learning
Panopto content views
Classrooms equipped for hybrid learning and lecture capture
Town hall, workshops, and TEACHx registrants
Mission: Accessible challenge participants
Instructor just-in-time consultations
Canvas | LMS
Total log ins
Assignments
Unique students
Discussion topics
Course sites
Communication and Collaboration
2.57PB
File storage within collaboration software
REACH digital signage displays
Annual email volume
Newly created NUsites
Online Collaboration
Microsoft Teams meetings
Microsoft Teams meeting minutes
Microsoft Teams meeting participants
Zoom meetings
Zoom meeting minutes
Zoom meeting participants
Zoom webinars
Zoom webinar participants
Infrastructure
Peak unique wireless devices per quarter
Campus telephone lines
Telephone calls processed per week
Countries connected using VPN
Unique VPN users in the last 12 months
Hosted and managed servers
% of inside space covered by Wi-Fi
250Gbps
Available off-campus network bandwidth
2.25TB
Splunk logs ingested per day
Administrative and Business
Reports run
Dollars processed
Financial transactions
Web services transactions
Financial aid dollars processed
Student-based transactions
HR transactions
Facilities work orders
Alumni donation transactions
Grant proposals submitted
Undergraduate research proposals processed
Student applications
Security
SSO log ins
NetIDs assigned
Multi-factor Authentication transactions for password security
Threats blocked at firewall
Fraudulent emails blocked
Professional Services
Service Desk incidents/requests
% of Service Desk email transactions
% of Service Desk phone transactions
Events with AV support
Videos produced
Computer and Device Management
Devices centrally backed up
Devices managed and supported by IT
Devices managed in central endpoint management platforms
Endpoint Device Management tickets resolved