IT Service Status
Measuring Our Impact
IT by the Numbers
The Northwestern IT organization continuously seeks to improve the University's innovative technological environment and enhance the student, faculty, and staff experience through various tools and services. These include:
- High-speed campus network infrastructure with wireless access
- Innovative learning and teaching spaces
- Advanced digital media capabilities to enable instruction and research
- Self-service enterprise systems to support the business and administrative needs of the University
- Research computing services
- Virtualization of applications and servers
- A secure environment for the University to conduct its business while achieving regulatory compliance and providing the controlled sharing of data
The data below demonstrate the scope of these efforts.
We are committed to supporting excellent teaching, innovative research, and student growth.
Research
Processor cores available on Quest
GPUs available
Central Research Computing users (Quest)
Research data storage users
Workshop registrations
Research consultations
33.169PB
23.34PB RDSS data + 7.5PB Quest data + 2.85PB Cloud data = Total research data
$842,000,000
Sponsored research supported dollars
Teaching and Learning
Panopto content views
Classroom tech support incidents closed
Service requests completed
Registrar classrooms and departmentally supported classrooms
Registrar classrooms equipped for hybrid learning and lecture capture
GenAI 101, workshops, and TEACHx registrants
Percent reduction in Canvas accessibility errors
Instructor consultations
Canvas | LMS
Total log ins
Course sites
Unique students
We design, operate, and maintain connectivity to the University's network.
Communication and Collaboration
2.94PB
12.3 million files within collaboration software storage
REACH digital signage displays
Annual email volume
Newly created NUsites
Online Collaboration
Microsoft Teams meetings
Microsoft Teams meeting minutes
Microsoft Teams meeting participants
Zoom meetings
Zoom meeting minutes
Zoom meeting participants
Zoom webinars
Zoom webinar participants
Infrastructure
Unique wireless devices since January 2025
Campus telephone lines
Telephone calls processed per week
Countries connected using VPN
Unique VPN users in the last six months
Hosted and managed servers
% of inside space covered by Wi-Fi
250Gbps
Available off-campus network bandwidth
1.22TB
Splunk ingestion of logs (3.24 trillion events)
We enrich the Northwestern community with innovative solutions.
Administrative and Business
Reports run
Dollars processed
Financial transactions
Financial aid dollars processed
Student-based transactions
HR transactions
Facilities work orders
Alumni donation transactions
Grant proposals submitted
Undergraduate research proposals processed
Student applications
We develop, deploy, and maintain a technology infrastructure that supports the University's mission.
Security
SSO log ins
NetIDs assigned
Threats blocked at firewall
Fraudulent emails blocked
Professional Services
Service Desk requests
Service Desk incidents
% of Service Desk email transactions
% of Service Desk web-form transactions
% of Service Desk phone transactions
% of Service Desk walk-up transactions
Knowledge Base inquiries
Events with AV support
Videos produced
Computer and Device Management
Devices centrally backed up
Devices managed and supported by IT
Devices managed in central endpoint management platforms
Endpoint Device Management tickets resolved