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IT Project: Northwestern IT Website Refresh

Project Status

Spring 2022: Efforts are underway to collect feedback from content and service owners, including identifying and categorizing existing content to the appropriate destinations (Service Catalog, Knowledge Base, and IT website).

Project Timeline


In January 2017, the Northwestern IT website was relaunched in the University’s updated template to improve web accessibility. The update was predominantly cosmetic and retained the site architecture. In 2018, the Northwestern IT Service Catalog launched, evolving the site further. While the site undergoes regular maintenance and modifications, the information architecture is due for a review, and we are focused on:

Goals and Objectives

Technology impacts everyone at Northwestern and enables the campus community to carry out its work and the University's mission. We understand providing straightforward and streamlined access to information about Northwestern IT services and support is critical. Technology evolves rapidly. We are committed to providing a web experience featuring timely information on services and tools and updates on new technologies available to students, faculty, staff, and researchers.

At the end of the project, we expect the following outcomes:


The project includes a phased approach from May 2021 to January 2023:


The target dates below are subject to change as the project progresses.



Target Date


One Assessment, Discovery, and Research May—August 2021 Complete
Two Ideate, Design, Optimize, and Test August 2021—December 2022 In progress
Three Implement, Generate Awareness, and Monitor December 2022—March 2023 Not started

Project Team Engagement




Project Role

Sean Reynolds

Vice President for Information Technology and CIO

Northwestern IT

Executive Sponsor

Steve Christensen

Associate Director

Northwestern IT Communications

Project Sponsor

Deirdre Lee

Project Manager Lead

Northwestern IT Services and Support

Project Manager

Chris Ganjani

Communications Specialist

Northwestern IT Communications

Project Lead

Serena Simpson

Communications Specialist

Northwestern IT Communications

Project Team

Nick Tiemersma

Digital Designer

Northwestern IT Communications

Project Team

Anastasia Masurat

Director of Digital Strategy

Northwestern Office of Global Marketing and Communications

Project Team

Jacob Arnold


Associate Director, Enterprise Systems and Application Development

Northwestern Office of Global Marketing and Communications

Project Team

Amber London

UX Researcher/Analyst

Northwestern Office of Global Marketing and Communications

Project Team

Last Updated: 21 February 2022

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