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Box Transition: Known Issues

This page provides an updated list of known issues, identified causes, workarounds, and instructions for reporting your experience to Northwestern IT. If you need further assistance with these known issues or encounter an issue not listed here, please contact the IT Service Desk at BOX-Migration@northwestern.edu. 

SkySync is unable to migrate Box folders containing 10,000 or more items. (11/09/21)

RESOLUTION: None; working as expected.

PREVENTION:Before the Box account migration, rearrange your Box account so a single folder contains less than 10,000 items (files or other folders).

REMEDIATION: After migration, users will be provided with a report showing flagged items. Users with accounts that receive this error will need to remediate the source content by moving items into sub-folders until each directory contains 10,000 items or less.

COMMENTS: During migration, SkySync will identify the directories that exceed this limit, flag, and generate an error report.

Locked files in Box will not migrate to OneDrive and SharePoint because the tool does not have permission to access the resource in Box. (11/04/21)

PREVENTION: Before your Box account migration, review your Box data and unlock any locked files. Instructions for unlocking and locking files in Box.

REMEDIATION: After migration, users will need to first unlock the file in their Box account and manually copy it to its new location in OneDrive or SharePoint.

COMMENTS: SkySync flags items that cannot be moved during the migration process and generates an error report. Users are notified by Northwestern IT, provided with a link to the error report, and given instructions for remediation.

Anonymous sharing is disabled in OneDrive. (10/21/21)

EXPECTED RESOLUTION: Working as designed/intended; anonymous sharing is available in SharePoint only.

WORKAROUND: If anonymous access is required for a business need, members of the University community can request that it be turned on for a new or existing SharePoint site.

COMMENTS: With anonymous sharing, anyone who has the link can access the document it points to and view/edit the document according to the link’s permission level.

File paths in Box with more than 400 characters will not migrate to OneDrive and will be flagged as an error named "Policy Failure" on the SkySync error report. (10/21/21)

EXPECTED RESOLUTION: None; working as designed.

WORKAROUND: Content owners need to shorten the file names and/or the folder path names and manually move the content to OneDrive.

COMMENTS: File paths with more than 400 characters exceed the maximum character limit in OneDrive.

After the Box migration, documents and folders shared by others do not appear when clicking on the “Shared” link in the left menu. (10/14/21)

EXPECTED RESOLUTION: Unknown; Northwestern IT has escalated the issue with Microsoft. If you experience this issue, please report it the IT Service Desk at at BOX-Migration@northwestern.edu or call 847-491-4357 (1-HELP) as we continue toward a resolution with Microsoft.

WORKAROUND: Type the name of the shared file/folder in the Search box at the top of the screen. From there, the shared files will be visible. See image. Alternatively, you may clear your cache in your browser and then click on “Return to classic OneDrive” and retry.

COMMENTS: The issue is resolved for some users when they:

  1. Clear browser cache
  2. Close browser and re-open
  3. Open OneDrive and switch to the classic OneDrive view (click on option in the lower-left corner).  
  4. Toggle back to the previous view by clicking on the Documents link in the left pane.

Last Updated: 9 November 2021

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