Careers in Northwestern IT

• Job ID: 447349
• Hiring Manager: Myndi Brown
• Location:  Evanston
• Post date: 3/24/23

The Senior Active Directory Engineer provides support for a complex environment(s). They provide advanced knowledge, skillsets and subject matter expertise (SME) of Microsoft AD Architecture, infrastructure and identity integrations with various technologies and services.

In this role, you will apply your knowledge and skillsets to provide support, consultation, design services, testing, documentation and implementation for Microsoft Active Directory, Cayosoft, Azure AD, Unity Sync and Windows based systems. That will include configuration/implementation of new functionality, versioning, modify existing set ups, and provide Tier 3 support for trouble shooting various issues or incidents. You will also provide an array of consultative information, guidance and/or assistance to various groups within Northwestern IT as well as Northwestern University schools and units.

As a senior AD engineer you will need to have acquired extensive experience 6+ years hands on with Active Directory Server (ADS), Azure AD and other Microsoft and Identity products. You will assist with strategic planning and will work to ensure that IAM systems/solutions are both resilient and adaptive to an evolving Identity landscape. The IAM Senior AD Engineer leads and delivers on IAM projects within the MS team and provides guidance to other staff, as well as ensures compliance with all security associated NU, state, and federal rules and regulations. Works closely with stakeholders throughout.

Please note: This position will be required to participate in an on-call schedule that may result in occasional evening or weekend work.

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• Job ID:  46991
• Hiring Manager:  Alper Kinaci
• Location:  Evanston
• Post date:  2/2/23

Under minimal supervision, the Senior Computational Specialist is responsible for providing and leading areas of research computing services, support, and training to Northwestern research communities through collaborative partnerships with University researchers, students, Northwestern IT staff, and external collaborators. As Senior Computational Specialist, you will lead and support service improvements to ensure services meet the needs of Northwestern’s research community. In addition, the Senior Computational Specialist is responsible for the development and delivery of computational learning opportunities for the Northwestern research community, including the delivery of workshops, bootcamps, creation of videos, and updating documentation. You will also oversee and lead our team of student employees and interns. Our team works together with Northwestern researchers and IT partners to facilitate computational and data-enabled research across a wide breadth of research areas.

*Note: Not all aspects of the job are covered by this job description.

Apply for Senior Computational Specialist

• Job ID:  46992
• Hiring Manager:  Alper Kinaci
• Location:  Evanston
• Post date:  2/2/23

The Computational Specialist is responsible for providing and extending research computing services, support, and training to Northwestern research communities. You will work with University researchers, students, Northwestern IT staff, and external collaborators in the delivery of these services. You will lead and support internal efforts to ensure services meet the needs of Northwestern’s research community. In addition, the Computational Specialist is involved in the development and delivery of research community learning opportunities, including the delivery of workshops, bootcamps, creation of videos, and updating documentation. Our team works together with Northwestern researchers and IT partners to facilitate computational and data-enabled research across a wide breadth of research areas.

*Note: Not all aspects of the job are covered by this job description.

Apply for Computational Specialists

• Job ID:  46844
• Hiring Manager:  Scott Terry
• Location:  Evanston
• Post date:  1/13/23

Provides endpoint technology support for Northwestern University customers.  Responsible for workstation setup, end-user support, device management, and decommissioning. This includes working with university stakeholders to design, purchase, configure, and distribute assets to meet business objectives; tagging, managing, and decommissioning assets over their lifecycles; and provide quality workstation support to end users as requests/issues/problems are reported. Diagnoses and resolves technical issues, questions, and inquiries utilizing hardware and software testing tools and techniques. Working closely with peers and users to deliver optimum service and maintain a high level of customer satisfaction. 

Responsible for maintaining security standards, including, antivirus software provisioning, software patching, and encryption configuration. Also, responsible for imaging, backup, and restoration services for DSS managed devices. Implements policies, procedures, and standards and ensures their conformance.

Apply for Technical Support Specialist

• Job ID:  46827
• Hiring Manager:  Chris Fowler
• Location:  Evanston
• Post date:  1/13/23

Performs tasks related to the design, implementation, support/maintenance, and enhancement of Northwestern University's enterprise, vendor and in-house developed applications.  Documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues.  Completes content, process, and procedures for technical and functional system work that is low to medium in complexity.  Typically works with senior staff, but may coordinate smaller or less complex projects independently.

Apply for Systems Analyst

• Job ID: 46560
• Hiring Manager: Ken Turner
• Location: Evanston
• Post Date: 12/5/22

The Research Computing Infrastructure team is responsible for Northwestern University’s High-Performance Computing infrastructure. This consists of physical servers, back-end storage, operating system, integrated networking, parallel filesystem, scheduler, cloud-based infrastructure, and other associated infrastructure and applications. This includes consulting with researchers on the best solutions for their workload with could consist of deploying and managing non-HPC infrastructure.

As a Senior System Engineer, you will be member of a team responsible for managing the university’s high performance computing infrastructure and related platforms. In this role you will also participate in an on-call rotation, system architecture discussions, respond to customer requirements and inquiries using the university’s IT services management platform. You will also collaborate and partner  with Internal teams including the Research Computing Services team as well as external research focused groups. Collaboration with partners and internal team members is essential to ensuring service delivery to the community meets expectations. The role reports to the manager of RCI team.

Please Note: 37.5 minimum hours per week, Monday through Friday, plus occasional evening and weekend work.  24 x 7 On call rotational schedule (averages one week per month).

Apply for Senior Systems Engineer–HPC

• HR Job ID: 46559
• Hiring Manager: Ken Turner
• Location: Evanston
• Post Date: 12/4/22

The Enterprise Infrastructure team is responsible for Northwestern University's server, storage, and data protection systems. This consists of both physical and virtual servers, back-end storage, operating systems, integrated networking, storage filesystems, cloud-based and hybrid solutions, and other associated infrastructure. The position also provides consulting services to the community on the best solutions for their specific workloads as it relates to deploying and managing hosted infrastructure.

Apply for Senior Systems Engineer–Storage

• Job ID:  45132
• Hiring Manager:  Jonathan Diehl
• Location:  Evanston
• Post Date:  10/25/22

User Support Specialist provides support to end users for basic incident resolution and requests reported to the IT Support Center. This role identifies, researches, and resolves technical problems via responding to telephone calls, email and personnel request. Additionally, the role is responsible for documenting, tracking and monitoring client interactions to ensure a timely resolution.  Also responsible for providing a positive customer support experience and building strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.

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• Job ID: 45985
• Hiring Manager: Amy Engstler
• Location: Evanston
• Post Date: 9/29/22

The Lead Project Manager is key leader of the OPM team with responsibilities across all Administrative Systems teams to provide guidance and oversight for all project work. With demonstrated expert-level skills for project management, portfolio management, and resource management, the Lead Project Manager is responsible for coordinating and/or managing multiple activities, including ongoing operations. This includes planning and managing the Administrative Systems project portfolio, monitoring active projects to determine mentoring and coaching opportunities for assigned project managers, stewarding the NUIT AS PM Framework and PPM toolset repository, and providing direct supervision for OPM project managers.

Apply for Lead Project Manager

• Job ID:  45278
• Hiring Manager:  Doug Dickerson
• Location:  Evanston
• Post date:  7/21/22

Leads network/telecommunication system, product and/or service installation projects.  Supervises and delegates work to other staff members. Partners with users to determine business needs; reviews existing systems and services; recommends cost efficient, state-of-the-art systems, products and/or services ensuring that goals and objectives are attained.

Apply for Telecom Technician Lead

Do you know Python or R?  Do you like to help others with their technical problems?  Then join our team as a student Data Science Consultant.  Applications are being accepted now for 2023-2024.

Data Science Consultants help researchers by troubleshooting code and completing data science research projects. Consultants learn new technical and consulting skills and build their data science portfolio. Learn more about the program details and benefits.

Eligibility

• Current, full time, Northwestern students
• Graduate or undergraduate
• Any department, school, or major
• Previous programming experience in R or Python
• Available for a full-year commitment (details below)

Skills Required

Applicants should have programming skills in R or Python and familiarity with at least one additional programming language, statistical program, or specialty skill, such as (but not limited to): Stata, MATLAB, Javascript, C++, bash, machine learning frameworks, image processing, text analysis, webscraping and data collection, genomics pipelines, or geographical data.

Applicants should be comfortable researching solutions to technical problems and explaining technical concepts to people with a wide range of abilities.

Students from a diversity of backgrounds, all fields of research, and both campuses are encouraged to apply. We are especially interested in applicants who have skills in statistics, social science methods, applied math and engineering, or biology and genomics.

Positions

There are two different types of positions. You may apply for one or both as appropriate. There are multiple openings for both position types.

1. Funded Graduate Assistantship (GA) position for PhD students who will be in their 3rd, 4th, or 5th year during the 2023-2024 academic year. Students should be finished with coursework. This is a full year position (four quarters: Fall 2023 – Summer 2024 or five quarters: Summer 2023-Summer 2024) that covers the annual PhD stipend and tuition waiver at the standard Northwestern University rate. GAs work an average of 10-15 hours a week, although the week-to-week schedule is flexible and variable.
2. Hourly-paid Student Data Science Consultant. Appropriate for PhD students in their second year and above in 2023-2024, Master’s students in research fields, and advanced undergraduates. This is a full year position beginning in Fall 2023, with an expected commitment through at least May 2024. Hourly consultants work an average of two to six hours a week. Graduate students earn $25/hour and undergraduate students earn $20/hour.

Questions?

A virtual info session will be held on Monday, March 6 at noon CST on Zoom. Bring your questions about the program and the application process. Provide your email address to receive the Zoom link. Attending the info session is not required to apply, and it will not be recorded.

Apply

To apply, please complete this form. You will be asked to attach a resume or CV and to answer a few short questions about your skills and interests. The deadline for the Graduate Assistantship position is Monday, March 13, 2023. The deadline for priority consideration of the hourly consultant positions is Monday, March 13, 2023, but late applications will be considered as needed on an ongoing basis. Please direct questions to Colby Witherup Wood.

• Department: Media and Technology Innovation
• Number of Open Positions: n/a
• Base Wage: $15/hr
• Deadline to Apply: Always accepting resumes 

As key members of the Media and Design team, Student Video Specialists work on video, audio, animation, and graphics projects for clients across Northwestern. As a part of our team, you will develop and learn new skills in media creation. Students of all years are welcome to apply! You should have interest and skill in at least one of the following areas: video production, video post-production, animation, graphic design, lighting, cinematography, and photography.

Summary Responsibilities

Media & Design Production

1. Post-production for media including, but not limited to, live events, promotional videos, and Massive Open Online Courses.
2. Serve as a production assistant, camera operator, or other duties in the studio or on-location.
3. Comply with Northwestern University and Information Technology policies, procedures, and standards of ethics and integrity.

Qualifications

Minimum Competencies: (Skills, knowledge, and abilities.)

1. Familiarity with programs like Adobe Premiere and Photoshop
2. Possess excellent attention to detail
3. Ability to work 8-12 hours per week

Preferred Competencies: (Skills, knowledge, and abilities)

1. Freshman or Sophomore with a desire to increase their skill in production and post-production
2. Experience with video production environment
3. Ability to troubleshoot hardware and software issues
4. Skill in design or animation
5. Ability to lift at least 20 lbs of equipment for on-set production

To apply, please submit Student Video Specialist Job Application form to md-production@northwestern.edu. 

Apply for Student Video Specialist

• Department: IT Audio/Visual Technology and Services
• Number of Open Positions: Rolling hiring
• Base Wage: $13*
• Deadline to Apply: Always accepting resumes

We are seeking diverse students who enjoy exploring technology and have a passion for customer service to join our AV Technical consultant team.

In this role, you will guide clients in the operation of presentation and conferencing systems in supported spaces, collaborate to solve complex problems, and engage in service improvement initiatives to enhance customer experience.

This is an opportunity to work on a highly diverse team to assist a wide range of professors and departments across the university. You will develop a broad range of technical skills, soft skills and potentially leadership skills applicable to any future career choice.

Summary Responsibilities

1. Provide technical support for Northwestern students, faculty, and staff in NUIT supported technology spaces across Evanston and Chicago campuses. Manage and resolve critical customer incidents, requests, and escalation.
2. Deliver proactive and efficient customer service, such that users receive the help they need, and are better equipped to independently solve problems.
3. Attend regular training sessions to gain required knowledge for technical troubleshooting, receive information on organizational policies and procedures, and to improve customer service skills.
4. Provide routine quality checks and maintenance of A/V equipment.
5. Leadership opportunities available. 
6. Comply with Northwestern University and Information Technology policies, procedures, protocols and standards of ethics and integrity.

Qualifications

Minimum Competencies: (Skills, knowledge, and abilities.)

1. Possess superb communication (written and verbal), interpersonal, and analytical skills.
2. Willingness to learn Audio/Visual and computer technologies.
3. Ability to work minimum 10 hours per week.

Preferred Competencies: (Skills, knowledge, and abilities)

1. First or second year student with a desire to work in a customer focused work environment.
2. Some experience in a customer support role.
3. Some experience with any A/V presentation technology.
4. Proven knowledge of computing technologies (e.g., Windows, macOS, iOS, Android).

*Technician Consultant base wage is $13 per hour. Consultants are reviewed twice during the academic year with opportunities for raises. In addition, consultants have multiple opportunities for advancement toward roles requiring heightened responsibility and increased pay. There are also opportunities for summer employment.

Apply for Audio/Video Student Technician

• Department: Northwestern IT Communications
• Number of Open Positions: Not Currently Hiring
• Base Wage: $13.50
• Deadline to Apply: Always accepting resumes

The Northwestern IT Communications team is seeking a self-motivated, high-energy student with a passion for marketing, strategic communication, and digital storytelling. The student will directly support the communications team as they develop and implement a comprehensive, campus-wide communication and marketing strategy that raises awareness for Northwestern IT’s services, initiatives, and priorities, all in support of the University’s ambitious mission and strategic priorities.

Summary Responsibilities

1. Assist with the management of Northwestern IT’s social media accounts with a focus on Facebook, Twitter, and eventually Instagram; work will include editorial calendar management; content ideation, creation, and execution; and analyzing and reporting metrics.
2. Draft editorial content for a variety of communication vehicles, including the Northwestern IT website and e-newsletter, as well as the Digital Learning website.
3. Provide pre-, on-site, and post-event support, as needed, for Northwestern IT departments (Research Computing Services, Teaching and Learning Technologies, etc.) offering consultations, workshops, and other events.
4. Comply with Northwestern University and Information Technology policies, procedures, protocols, and standards of ethics and integrity.
5. Other duties as assigned.

Qualifications

1. Ability to work 12–15 hours per week
2. Background in strategic communication, public relations, marketing, journalism, social media, or relevant field is preferred
3. Possess superb communication (written and verbal), interpersonal, and analytical skills
4. Superior writing and editing skills
5. Solid understanding of social media marketing; experience with Sprinklr a plus
6. Ability to follow oral and written instructions
7. Demonstrate organizational and planning skills
8. Experience in web design, podcast creation, and video recording is a plus

NOTE TO APPLICANTS: To apply, please email a cover letter, resume, writing samples, and your schedule availability to steve.christensen@northwestern.edu. This position is flexible, but advance notification of schedule changes, time-off, and vacations is much appreciated.

Apply for Communications Student Specialist