Careers in Northwestern IT

• Job ID: 54387
• Hiring Manager: Scott Pitts
• Location:  Evanston
• Post date: 8/28/26

We are seeking a senior-level engineer to shape Northwestern’s strategy, architecture, and governance for AI services within the campus collaboration suite, with a primary focus on Microsoft 365 Copilot and related AI capabilities. While Microsoft 365 will be the central area of responsibility, the role will also evolve to provide architectural guidance, governance, and strategic direction for AI capabilities across other campus collaboration platforms as institutional needs mature, while ensuring strong security, privacy, and compliance across the environment.

In this role, the successful candidate will serve as a senior technical lead and individual contributor, guiding the secure adoption of AI-powered capabilities—including Microsoft 365 Copilot, Copilot Studio, agents, connectors, and other AI services that are part of or integrate directly with the M365 tenant—in support of Northwestern’s academic and research mission. While the initial emphasis will be on Microsoft 365, the role is also expected to help shape architectural patterns and governance approaches that can inform institutional use of AI across other campus collaboration platforms over time.

This individual will define the roadmap, architecture, and operating standards for integrating AI capabilities across the M365 tenant and will work closely with the team responsible for day-to-day tenant administration and Level 3 support. In parallel, the role will help establish governance models and architectural guidance that may be extended, where appropriate, to other institutionally supported AI-enabled collaboration platforms.

This position does not have direct reports, but it requires strong leadership through influence—guiding standards, architectural decisions, governance practices, and adoption models across the institution. The ideal candidate brings deep technical expertise in M365 cloud services, identity, security, and compliance, along with the strategic ability to develop governance models, rollout strategies, and architectural standards for emerging AI technologies in a research-focused, mission-driven environment.

Apply for Senior AI Platform Architect

• Job ID: 54390
• Hiring Manager: Trevor Musolf
• Location:  Evanston
• Post date: 8/28/26

Under direct supervision, the AV Systems Engineer Assoc will be responsible for AV services support, AV technical support, and videoconferencing support in defined technology enhanced classrooms and learning spaces for NUIT. The AV Systems Engineer Assoc will provide basic training for faculty and other end users for classroom facilities. Candidate must demonstrate the ability to carry out careful quality assurance assessments and report on results clearly and concisely. Candidate will develop and upkeep both in-room and on-line documentation. Candidate should have strong technical background demonstrating ability to diagnose and resolve technical issues independently. Candidate must have clear skills in teamwork.

Apply for AV systems engineer associate

• Job ID: 54388
• Hiring Manager: Jonathan Diehl
• Location:  Evanston
• Post date: 8/28/26

Performs tasks related to the design, implementation, support/maintenance, and enhancement of NU's enterprise, vendor and in-house developed applications. Documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues. Completes content, process, and procedures for technical and functional system work that is low to medium in complexity. Typically works with senior staff but may coordinate smaller or less complex projects independently. This systems analyst will be primarily focused on license, user access, and platform management for Software as a Service platforms owned or managed within the IT Services and Support area.

Apply for Systems Analyst

• Job ID: 54357
• Hiring Manager: Robert Moore
• Location:  Evanston
• Post date: 8/24/26

This role works closely in supporting our technology partners within Information Technology and across our schools and departments to install, configure, and support multi-tier application environments.

Completes efforts and projects related to the design, installation, operation, support, upgrades and maintenance of infrastructure, including software, servers, networking and storage. Administers, maintains and supports complex and critical infrastructure. Provides user support for server hosting requests, problem resolution, system changes and upgrades. Analyzes infrastructure performance and resolves problems or makes appropriate recommendations. Ensures that all aspects of operability are delivered as part of the implementation process while also ensuring that existing service level is maintained or improved. Contributes to and ensures full compliance to operational standards, procedures and best practices. In this role the Senior Systems Engineer could serve as project manager as well as a product or service owner. Participate in scheduled on-call rotation and managing team service management ticket queues.

Apply for Senior Systems engineer

• Job ID: 54356
• Hiring Manager: John Llanes
• Location:  Evanston
• Post date: 8/21/26

Completes complex efforts and projects related to the design, installation, operation, support, upgrades, and maintenance of infrastructure, including software, servers, networking, and storage. Maintains and supports complex and critical infrastructure. Provides escalated user support for server Engineers, requests, problem resolution, system changes, and upgrades. Analyzes infrastructure performance and resolves problems or makes appropriate recommendations. Contributes to and ensures full compliance with operational standards, procedures, and best practices. In this role, the Senior Systems Engineer could serve as a product or service owner. Also participates in scheduled on-call rotation and manages team service management ticket queues.

Apply for Senior Systems engineer

• Job ID: 54358
• Hiring Manager: Casey Colby
• Location:  Evanston
• Post date: 8/21/26

Completes maintenance and support tasks for existing software products. Assists in developing, testing, and debugging new software or making enhancements to existing software. Writes programs according to specifications from analysts and senior developers. Perform basic system integration tasks.

Apply for Developer Associate

• Job ID: 53962
• Hiring Manager: Robert Moore
• Location:  Evanston
• Post date: 8/18/26

Northwestern University’s IT Cyberinfrastructure Platform Services team is seeking a Systems Engineer to support the design, implementation, and maintenance of multi-tier enterprise application environments. This role provides hands-on experience across the technology stack, working closely with senior engineers and stakeholders to deliver reliable and scalable solutions.

In this position, you will contribute to system administration tasks, support application environments, and assist with troubleshooting and performance optimization. You will also have the opportunity to develop your skills in scripting, automation, and infrastructure management while learning from experienced team members.

The ideal candidate has foundational experience with Linux and Windows systems, an understanding of multi-tier architectures, and a strong desire to grow technical expertise. Strong problem-solving skills, attention to detail, and the ability to communicate effectively are key to success in this role.

This is an excellent opportunity to build your career in a collaborative, high-performing environment while making a meaningful impact. Northwestern University offers competitive benefits, including healthcare, retirement plans, and educational opportunities.

Apply for Systems Engineer

• Job ID: 54276
• Hiring Manager: Damon Taylor
• Location:  Evanston
• Post date: 8/13/26

Diagnoses and resolves medium-complexity technical issues for students, faculty, researchers, alumni, and staff related to Northwestern’s enterprise applications and services. Provides first-level support for identity and access management issues. Troubleshoots and resolves technical issues with campus network connectivity issues including WiFi and VPN configuration. Participates in the review and development of support processes and documentation. Provides first-level support during major changes to enterprise applications and services. Activates escalation pathways to second or third level support for complex issues. May coordinate small projects.

Apply for Application Support Specialist 2

• Job ID: 54207
• Hiring Manager: Scott Pitts
• Location:  Evanston
• Post date: 8/4/26

This position is part of a team that provides tactical, 24/7 operational support and strategic direction for the University’s collaboration products, including email, document management tools, conferencing, and person-to-person and group messaging software across the Evanston, Chicago, and Qatar campuses.

Apply for systems Engineer lead

• Job ID: 54162
• Hiring Manager: Sanish John
• Location:  Evanston
• Post date: 8/3/26

Completes maintenance on existing software products. Assists in developing code, tests and debugging new software or making enhancements to existing software. Writes programs according to specifications from senior staff. Performs basic system integration tasks.

Apply for Developer Associate

• Job ID: 54119
• Hiring Manager: Joseph Kurtin
• Location:  Evanston
• Post date: 7/21/26

Manager, IT Service Management (ITSM) provides organizational leadership in design, implementation and improvement of mission-critical IT service management (ITSM) processes across the institution. Be an exceptional leader and change agent. This position will collaborate across the organization and help bring disparate teams together into a more cohesive unit operating with consistent service support processes and practices. Key responsibilities include ITSM process roadmap development; lead and/or co-chair ITSM governance groups, garner executive commitment for process driven service management initiatives, provide leadership and consulting services for process design & implementation initiatives. This role is also responsible for providing IT senior leadership with cross-process KPIs along with data-backed recommendations for continuous process and service improvement. This role will lead a team of 5 FTE’s to implement approved process improvements across all stakeholders, identify and implement ITSM platforms including service desk tools for process automation and instill a culture of service excellence.

Apply for Manager, IT Service Management

Do you know Python or R? Do you like helping others with their technical problems?  Then join the Data Science, Statistics, and Visualization (DSSV) team in Research Computing and Data Services as a DSSV Student Consultant.  Applications are accepted in March each year for the following academic year.  Learn more about the program. 

 

Research Computing Services is seeking a Research Computing Support Student Consultant to assist researchers in leveraging advanced computing systems and troubleshooting computational workflows. Graduate students from all disciplines who enjoy problem-solving, communicating technical concepts, and learning new skills are encouraged to apply. Learn more about the program and submit an application. Applications will close on March 20, 2026.

• Department: Research Computing and Data Services
• Number of Open Positions: n/a
• Base Wage: $15/hour
• Deadline to Apply: Always accepting resumes 

As key members of the Media and Design team, Student Video Specialists work on video, audio, animation, and graphics projects for clients across Northwestern. As a part of our team, you will develop and learn new skills in media creation. Students of all years are welcome to apply! You should have interest and skill in at least one of the following areas: video production, video post-production, animation, graphic design, lighting, cinematography, and photography.

Summary Responsibilities

Media & Design Production

1. Post-production for media including, but not limited to, live events, promotional videos, and Massive Open Online Courses.
2. Serve as a production assistant, camera operator, or other duties in the studio or on-location.
3. Comply with Northwestern University and Information Technology policies, procedures, and standards of ethics and integrity.

Qualifications

Minimum Competencies: (Skills, knowledge, and abilities.)

1. Familiarity with programs like Adobe Premiere and Photoshop
2. Possess excellent attention to detail
3. Ability to work 8-12 hours per week

Preferred Competencies: (Skills, knowledge, and abilities)

1. Freshman or Sophomore with a desire to increase their skill in production and post-production
2. Experience with video production environment
3. Ability to troubleshoot hardware and software issues
4. Skill in design or animation
5. Ability to lift at least 20 lbs of equipment for on-set production

To apply, please submit Student Video Specialist Job Application form to md-production@northwestern.edu. 

Apply for Student Video Specialist

• Department: IT Audio/Visual Technology and Services
• Number of Open Positions: Rolling hiring
• Base Wage: $16/hour*
• Deadline to Apply: Always accepting resumes

We are seeking diverse students who enjoy exploring technology and have a passion for customer service to join our AV Technical consultant team.

In this role, you will guide clients in the operation of presentation and conferencing systems in supported spaces, collaborate to solve complex problems, and engage in service improvement initiatives to enhance customer experience.

This is an opportunity to work on a highly diverse team to assist a wide range of professors and departments across the university. You will develop a broad range of technical skills, soft skills and potentially leadership skills applicable to any future career choice.

Summary Responsibilities

1. Provide technical support for Northwestern students, faculty, and staff in NUIT supported technology spaces across Evanston and Chicago campuses. Manage and resolve critical customer incidents, requests, and escalation.
2. Deliver proactive and efficient customer service, such that users receive the help they need, and are better equipped to independently solve problems.
3. Attend regular training sessions to gain required knowledge for technical troubleshooting, receive information on organizational policies and procedures, and to improve customer service skills.
4. Provide routine quality checks and maintenance of A/V equipment.
5. Leadership opportunities available. 
6. Comply with Northwestern University and Information Technology policies, procedures, protocols and standards of ethics and integrity.

Qualifications

Minimum Competencies: (Skills, knowledge, and abilities.)

1. Possess superb communication (written and verbal), interpersonal, and analytical skills.
2. Willingness to learn Audio/Visual and computer technologies.
3. Ability to work minimum 10 hours per week.

Preferred Competencies: (Skills, knowledge, and abilities)

1. First or second year student with a desire to work in a customer focused work environment.
2. Some experience in a customer support role.
3. Some experience with any A/V presentation technology.
4. Proven knowledge of computing technologies (e.g., Windows, macOS, iOS, Android).

*Technical Consultant base wage is $16 per hour. Consultants are reviewed twice during the academic year with opportunities for raises. In addition, consultants have multiple opportunities for advancement toward roles requiring heightened responsibility and increased pay. There are also opportunities for summer employment.

APPLY FOR AUDIO/VISUAL TECHNICAL CONSULTANT

• Department: Northwestern IT Communications
• Number of Open Positions: Currently Filled
• Base Wage: $14.00
• Deadline to Apply: Not currently accepting resumes

The Northwestern IT Communications team is seeking a self-motivated, high-energy student with a passion for marketing, strategic communication, and digital storytelling. The student will directly support the communications team as they develop and implement a comprehensive, campus-wide communication and marketing strategy that raises awareness for Northwestern IT’s services, initiatives, and priorities, all in support of the University’s ambitious mission and strategic priorities.

Summary Responsibilities

1. Assist with the management of Northwestern IT’s social media account with a focus on Twitter, and eventually Instagram; work will include editorial calendar management; content ideation, creation, and execution; and analyzing and reporting metrics.
2. Draft editorial content for a variety of communication vehicles, including the Northwestern IT website and e-newsletter.
3. Provide pre-, on-site, and post-event support, as needed, for Northwestern IT departments (Research Computing and Data Services, Teaching and Learning Technologies, etc.) offering consultations, workshops, and other events.
4. Comply with Northwestern University and Information Technology policies, procedures, protocols, and standards of ethics and integrity.
5. Other duties as assigned.

Qualifications

1. Ability to work 12–15 hours per week
2. Background in strategic communication, public relations, marketing, journalism, social media, event management, or relevant field is preferred
3. Possess superb communication (written and verbal), interpersonal, and analytical skills
4. Superior writing and editing skills
5. Solid understanding of social media marketing
6. Ability to follow oral and written instructions
7. Demonstrate organizational and planning skills
8. Experience in web design, podcast creation, and video recording is a plus

NOTE TO APPLICANTS: To apply, please email a cover letter, resume, writing samples, and your schedule availability to steve.christensen@northwestern.edu. This position is flexible, but advance notification of schedule changes, time-off, and vacations is much appreciated.

Apply for Communications Student Specialist